Hope Plumbing, Heating, and Cooling

The service professionals were on time, courteous, knowledgeable, very efficient, and priced right.

Tech was friendly and professional. Far more expensive than a handyman but worth it.

tough clog but kept at it

Service is prompt and efficient and friendly! I received energy saving tips on small things I could do on my own which was appreciated.

Brandon and Derryck are both professionals and were on time. They cleared the main drains.

Courteous & efficient.

They are informative and do not make you feel pressured.

job well done.

Gary G was very helpful and friendly. I would definitely use this company again.

OVERPRICED & UNRESPONSIVE. On 2/28/19 we had water coming out of a pipe in our basement so we called Service Plus. They sent a plumber who diagnosed the problem as a clogged sewer line...which he could not fix. So they sent someone else same day to clean the line from the outside clean-out pipe. They could not get their snake through the clog from the outside, so they sent out yet ANOTHER tech with a camera. After assessing the problem from outside and inside the house, this third Service Plus employee decided that a more major repair would be required, possibly cutting into the wall of our finished basement, cutting into the sewer line, digging down to the sewer line outside with a backhoe, and taking most of the next day (Friday) to do it. All to the tune of $3500, which he generously knocked down to $3125! We were stuck, with no ability to use any of our water-related appliances, we had them come out the next day. Two workers arrived at 8:00 on Friday morning. After waiting a few minutes to let the utility workers finish marking the utility lines, they set to work. Less than an hour later (at 9:00) they called us outside to show what they had done. They hand-dug (with shovels, NOT the backhoe) to the sewer line, cut a section between the house and the clean-out, and cleared a clog from that section. Now they were waiting for the guy with the camera (same from the day before) to come out to inspect the rest of the line. He arrived more than an hour later and found there was still a clog in the line. They replaced the small section of cut sewer line outside and ran a snake from one of our INSIDE toilets, which cleared the clog. All work was completed by 12 (a total of not more than 3 hours work) and they were still going to charge us the $3125. Only when pressed did they reduce it by $500 because they did not use the backhoe. So it was still $2625 to clear a clogged sewer line. (We have since found that other companies would have charged closer to $200-300 for the same job by simply running the snake from the inside in the first place.) Unhappy with the price, we called Service Plus that afternoon (3/1/19) and were told that the GM (Jimmy) was gone for the day but that he would be back in touch. No call back on Monday. It was not until more phone calls and an online chat that we finally spoke with Jimmy on Wednesday (3/6). He was not at all sympathetic to our argument that we were grossly overcharged for a job that took less than three hours and ultimately was not as complex as they originally made it out to be. After a few contentious moments, he said he would discuss it with the owner and call right back. As of this writing, that was more than 48 hours ago. No call back. So here is Service Plus: 1) could not finish the job correctly the first time, 2) overcharged for the job that WAS done, and 3) completely unresponsive to dissatisfied customers.