MJC Movers, LLC

Hi Joel D, Thank you for your review, however we don't have a record of you in our system for either years of 2024 or currently for 2025. Can you please verify your job #, name, and move date by calling our office to make sure you are reviewing the correct company? Unfortunately, I cannot find any information with your provided information, and we do not have anything related to any issues like this for either years in 2024 or for 2025. We strive to provide 5 star moving experiences, but we do need to be notified if there's ever an issue so we can be made aware and make your experience what you deserve. Call our office, so we can figure out everything. Thanks.

We deeply regret you feel this way. Keep in mind that we spoke several times on the day of the move about what was happening since you were not present at either the 1st or 2nd stop and about the refrigerator at the 1st stop. You were already aware that we cannot disconnect gas lines or water lines especially the day of the moving service. We called you immediately several times, and you also agreed that it was in your best interest for us to have our specialists come out the very next day to transport it since it had to be completely taken apart, and the water lines had to be completely removed, and then reinstalled at the destination, in order for the doors to be taken off, so that we could be able to get the refrigerator through the very narrow and small walk way that was a lot smaller than the width of the refrigerator, and then taken out of the kitchen. However, your family argued with us against what you and I already agreed to, and kept us there longer at your expense, and against what we were telling you about the time and cost of us being there longer. We kept telling you we did not want you to overspend for unneccessary time, but everyone continued to argue with us and you did not reject us leaving to the 2nd stop, and we had to stay longer. Not only that, but once we finally made it to the 2nd stop, your husband then had us loading and unloading two different trucks that we were never made aware of, and it was also never mentioned when we gave you the estimate, or during the confirmation call we had with you the day before your move. We called you several more times letting you know that your husband wanted us to do more than we antipicated, and since you were the person paying for this move we kept asking you what you wanted us to do. We were given a very small inventory, hence the small estimate for 3 total stops, but on the day of the move it turned out to be far more inventory, far more surprise activities loading and unloading other trucks and items, and lots of arguing with our team and office about us calling you asking for your permission on what to do next, and unrealistic expectations that we were blind sided with. We tried to provide a 5 star experience, but you were constantly aware of what was going on, and we were receiving your approval on what to do next. Unfortuntaley, we cannot work 8 hours for free. We are a business that was trying to help you, and you were not surprised by anything, because we asked you several times if this was your final decision and you kept saying yes even against our recommendations and advice. We are truly sorry for your feelings towards us, but we did in fact complete and do everything that you all asked us to do even knowing that this was an hourly rated service and what the cost would be. We worked very hard for you, and thought we did everything that you all asked us to do even knowing what the cost would like. We are truly surprised by this, and deeply regret that you feel you received an unsatisfactorily experience. We are always here to help our customers, and always communicate everything before, during, and after the move to ensure you a true 5 star experience. It is not our fault that you agreed for your family to keep us for so long even against our advice. You were always aware and gave us the green light. We truly hope you have a blessed day and please do enjoy your new home. Thank you.

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and apologize for the issues you've described. It's always our goal to provide excellent service, and we clearly fell short in this case. We understand how frustrating it can be to have your new floors scratched, and we regret that our follow-up process did not meet your expectations. Please know that we take your concerns seriously, and we are currently reviewing our communication procedures to ensure that this does not happen in the future. We did make several attempts to reschedule the damage to the floor assessment and you told us that you had to travel. We sent you further email reminders to reschedule the assessment as well as call you but we never heard back from you so we were not able to reschedule anything and were not able to get it fixed. In regard to the damage to your floor, we would like to resolve this matter for you as quickly and professionally as possible. Could you kindly reach out to our claims email at [email protected] so we can address this issue directly and work toward a satisfactory solution? We value your business and hope we can turn this experience around for you. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. Sincerely, Mike Crespo MJC Movers, LLC