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Learn about our screening process97% Recommended
44 Years In Business
Company Details
Hours
- Mon: 9:00 AM - 5:00 PM
- Tue: 9:00 AM - 5:00 PM
- Wed: 9:00 AM - 5:00 PM
- Thu: 9:00 AM - 5:00 PM
- Fri: 9:00 AM - 5:00 PM
- Sat: Open 24 Hours
- Sun: Open 24 Hours
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Nationally CSIA Certiifed Sweeps - Chimney Sweeping, Inspections, and Repairs
- NFI Certified Wood, Gas, & Pellet Instalationsl and Repair
- Humane Animal Removal - Lifetime Warranties on Animal Guards
- Dryer Vent Cleaning
- Residential and Commercial Clients Welcome
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
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Showing 181-190 of 414 results
0.50
Mary B.
Longmont, CO
10/12/2019
We paid them for a cleaning and inspection. He never cleaned the unit. He told us twice the gas valve was bad and that the unit was obsolete so we needed to replace the entire fireplace as the manufacturer was no longer making the valve. I looked up our unit, found the owner's manual, found the exact gas valve (which was just bought by the fireplace manufacturer from SIT) we needed on Amazon for much less than what they were telling us it would cost. We replaced it ourselves and the fireplace is working great. The valve cost less than the inspection and cleaning they charged us for. We were ripped off for the cleaning and were nearly taken for thousands more if we hadn't been diligent about checking. UPDATE: After I posted this review, the owner contacted me and said I was mistaken (I wasn't) about the valve being the part we needed replacing. (Interesting, since it now works with the new valve.) Instead, he tried to tell me that it was actually the pilot assembly that needed replacing and that was the part that was no longer being manufactured. I told him the pilot assembly was new, and, in fact, there were 8 new ones on Amazon. Honeywell manufactures them, not the fireplace manufacturer, but he tried to tell me they had to buy them from the fireplace company (obviously the fireplace manufacturer just buys them from Honeywell.) By this point, I was beyond angry as they had now lied to me once and then lied again to try to cover the first lie. Do not trust this company.
Response from Company:
Good afternoon Mary, I wanted to address the review and clarify things from our side as we have tried through our multiple correspondences. The only service that was charged was the inspection & diagnostics of the fireplace. A cleaning of the fireplace was not completed and nor did we charge for a cleaning. The only item on the invoice is for the diagnostics and inspection that was completed by a NFI Gas Certified Specialist. Upon completion of the diagnostics, we called the manufacturer of the fireplace who told us the fireplace was obsolete and they no longer carry stock of the parts needed. If the manufacturer is not able to provide us the parts for repair, we are not able to buy parts from secondary markets as we would assume all liabilities for anything that could happen with the fireplace in the future. We do everything per manufacturer specifications, so due to UL listings and liabilities with installation of parts not provided by the manufacturer, we could not complete the repairs to your fireplace. Per the manufacturer, the fireplace is obsolete. This is the reason we provided the information and options for replacement. Please see all of our other reviews and please understand our biggest goal is customer satisfaction, but we can?t install parts that would create liability and possibly safety issues as they are not from the manufacturer of the fireplace. Thank you very much for your time and would be happy to assist with any other fireplace needs you may have.
5.0
Yang W.
Mansfield, OH
10/12/2019
Very professional company. I was very please with the way they handle their business .
Response from Company:
Hi Yang, Thank you for taking the time to leave a review of the experience you received within our company. We are very pleased to hear that you thought things were professional and everything was handled pleasantly for you throughout the process. Please do not hesitate to reach out for any of your fireplace/chimney needs as we would love the chance to be your preferred fireplace/chimney company and will do whatever we can to assist as your needs arise. Thank you again, Trisha
5.0
Michael F.
Henderson, CO
10/4/2019
professional
Response from Company:
Hi Michael, Thank you for leaving a review. We appreciate you taking the time out of your day to do so. We are happy to hear you you thought the technician was professional and you were happy with the work. Please do not hesitate to reach out to us in the future for all of your fireplace and chimney needs as we will be more than happy to help however we are needed. Thank you again for your time and business. Have a great day! Trisha
4.5
Rolinda P.
Saint Louis, MO
10/3/2019
He was professional and respectful of my property.
Response from Company:
Hi Rolinda, Thank you for leaving a review. We are pleased to hear about the experience you received within our company and to hear the technician was respectful of your property and professional as this is something we strive for. Please do not hesitate to reach out to us in the future for all of your chimney/fireplace needs. Thank you again for your time and business. Trisha G.
2.5
Joel T.
Denver, CO
10/1/2019
I was looking for some light repair on one bi-level chimney with two flutes so I have CSofA come and inspect everything. I was charged for two fireplaces, which is completely fine, and told that the inspection fees (over $200 for both fireplaces) would be credited to any work done. I called to have some of the work done and CSofA was only willing to credit one of the inspection fees to the work. I asked why and they said the owner explicitly stated that was our policy. I'm sure they would do good work but I can't recommend a company that says one thing and does another or feels it correct to charge for two fireplaces only when it benefits them.
Response from Company:
Hi Joel, We apologize for the initial confusion and inconvenience on this, but we are happy we were able to clear up the confusion and get you on the schedule to complete the work for both fireplaces. We greatly appreciate your business and again are sorry for the inconvenience this caused, but we are looking forward to being able to continue working with you. We appreciate your time. Thank you, Trisha G
4.5
Bill P.
Arvada, CO
9/27/2019
The service man called before coming and was on time. Efficient service at a good price.
Response from Company:
Hi Bill, THank you for taking the time to leave a few kind words for any future customers to see. We are happy to hear the technician was on time and things were done efficiently for you. We would love the chance to be your preferred fireplace/chimney company and will do whatever we can to help assist however your needs arise. Thank you again for your time and business. Have a great day! Trisha G
N/A
John W.
Gulf Shores, AL
9/11/2019
Very professional, friendly and knowledgeable
Response from Company:
Hello John, thank you for leaving a review. We appreciate you taking the time out of your day to do so. Please do not hesitate to reach out to us in the future if there is anything we can do to help you out in regards to your fireplace/chimney. Thank you again for your time and business. Have a great day! Espe P
5.0
Tony R.
Aurora, CO
8/13/2019
Mark was exceptional! Will highly recommend
Response from Company:
Hi Tony, Thank you for leaving a review. We are so happy to hear you were pleased with the services you received and that you were pleased with Mark overall. We love hearing the valued feedback from our customers as it helps us to continue to grow as a company. Please do not hesitate to reach out to us in the future for all of your fireplace/chimney needs as we would be more than happy to help however we are able. Thank you again for your time and business. Have a great day! Trisha G
5.0
Heidi P.
Thornton, CO
7/29/2019
Great experience. I could not believe the service pro could maneuver our cast iron stove by himself. He cleaned the chimney from top to bottom, cleaned up after the job and was a delight to work with.
Response from Company:
Hi Heidi, Thank you for taking the time to leave a review. We appreciate the feedback and appreciate your time and business very much. We would love the chance to be your preferred fireplace/chimney company and will do whatever we can to assist with all of your fireplace/chimney needs as they arise. Thank you again and have a great day! Trisha GXXXX
5.0
Jason S.
Littleton, CO
7/22/2019
As a new home owner with many projects to complete, Chimney Sweeps of America has been the only 100% positive experience. Jon and Mark keep their word, they communicate with you. All the things a contractor should do, but most do not. I wish I could hire them for all my projects.
Response from Company:
Hi Jason, Thank you again for taking the time out of your day to leave a detailed review regarding your experience with our company and with Jon & Mark both. We are so pleased to hear you were happy with the overall outcome of everything and that you were kept in the loop at all times during the process as we strive for customer service. We are looking forward to continuing to work with you annuall under the Loyalty Program for all of your fireplace/chimney needs. Thank you again for your time and business as we do greatly appreciate it. Thank you and have a great day!
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