DaBella - Bellingham (Windows)

They broke my front porch light did not report it to me. They did at least clean up the mess but still I'm the one that has to have a new light installed.

I can’t rate quality of work yet. It hasn’t been done. But their rep Lauren was awesome.

Kent was awesome explaining all of the process.

Alex who gave our presentation, was awesome. Explained everything we wanted to know. The price was lower than we anticipated.

Kept their schedule and kept us informed as the project progressed. Courteous workers and the salesman, Richard was very professional and friendly. Reported damage but now found it to be the loss of some gutter helmet and the nailing of the end guard to the roof which destroys the function of the guard. The end piece was missing so instead to telling me they just nailed the end to the room instead of keeping with the functional design of the gutter. No satisfaction and a hassle when first reporting the initial problem as seen at that time.

I reached out to HomeAdvisor for quotes on a full roof replacement. DaBella was one of four contractors who quoted my project, and I hired them the same day. Ryan was prompt and courteous and took the time to explain their value proposition. The quality of the materials, the craftsmanship and the fantastic warranty made this a simple decision.

The quality of the work and the materials was excellent. The process for getting to that point was not so much. After waiting 6 weeks for the roofing crew to do the install they didn't show up on the the scheduled day. No call, no notification. After contacting the company we were informed that they changed the install date. This happened three times. Communication is not DaBella's strong suit. If you want a high quality roof and don't mind a long wait and poor communication, this could be the company for you. Otherwise, shop around.

Great follow up and professional group. They even gave us some ideas for other projects we ask about, but thear company did not handle. One of our sales people actually spent his time and found a company for us that did the kind of work we were looking for. Talk about above and beyond. Bella employees really exemplify the top of the line service oriented company. Really a rare quality these days.

First I would like to say that I can't really rate the quality of work because it hasn't started yet. I signed on May 21st 2018 and was given a "estimated" start date of June 1st 2018, it's July 10th and still no work has been started. The estimated end date for my project was 9 days ago. Also, I was told that my materials would be ordered promptly, but that didn't happen for more than two weeks. Now for their customer service, when I call in and actually get a live person and not a recording the receptionist is very professional. I have called the supposed project manager and either he doesn't answer or he answers and tells me he'll get back to me and never does. Value for money? I can only rate what I have experienced. I should have went with a different company.