1-800-HANSONS (Lansing Windows)

They were very detailed. Asked a lot of questions and gave good advice.

UPDATE Just got off the phone with the area manager, he claims he didn't say this would be done by winter, which is untrue, luckily I have witnesses to that call, I cancelled, we went back and forth and he said he will turn it over to his collection department and that I will owe 30%. He said I signed a contract... We are 5 months into this over $27,000 order, not including the $110 permit i regret paying for and the potential $1600 for osb board and 1x6's for soffit, met with them July 13th, I sent info to cancel 9 windows, 1 sliding door and siding and soffit on a doormer ( less than 2 squares) September 6th, was sent a text from the office with colors confirming what we ordered, was completely wrong, replied no to confirm, was told file would be sent for cancellation, area manager called me same day said I couldn't cancel as the windows were already ordered, which I find odd as I never confirmed. He told me I would have to pay a ridiculous percentage of the overall quote, I advised we were told this would not work as it would put the install in the middle of the winter, he guaranteed me it would be before winter. Got a message Novenber 3rd that I had to pay for the permit, which we did assuming they were ready to install and we'll nothing Here we are December 8th 2022 no new windows doors and siding have 5 feet of snow already and supposed to get 3 more feet this weekend. And 4wd and chains required where we live and no trailers allowed, will see how this works out and my next move from here. Pretty upsetting situation! If I were you keep looking,you can get better quality, customer service elsewhere more affordable. Definitely felt we were taken advantage of at this point and have been lied too, I suggest you read all the reviews over the last 2 years, we should have been more proactive in reading them. Probably one if the biggest most expensive mistakes we have ever made. Also they send "general messages" text to you counting down the weeks until the windows and siding are here, I contacted them multiple times questioning the time line, they said not to worry the project would be done before winter and before the "general messages" state it would be done.

Good friendly working crew did the job in a timely manner no muss no fuss in and out enjoyed watching them do their craft!

Showed up late, had to call to find out where they was. They went to another job first when i was to be the first. Then to here more about one persons drama with 2 baby mamas keeping in mind just had my mothers funeral about the week before and the f word and complaining they did because the 2 windows was not measured correctly by to to 3 inches on each side, was told it would be 89 more weeks to get new ones. OK over 8 weeks later i had to call to see when they would be in. To be told i don't know. Then when they called me to schl the new windows was a Monday and told them i could not do it that week for pre op appointments. The man in the back ground says. " we give you 3 days choose one or will have to pay for the total bill because it would go past the 90 days from when i was approved for finance. Not my fault and they needed to get it straight. news ones put in with attitudes from the workers because i complained about them in the 1 install and they got spoken to. Sloppy work, insulation around the windows was sticking out and they did not care, caulking was way sloppy on both windows. so from being approved in july and install late sept, early oct to now Jan. 10 and still having issues. Notice water beading in the big window that if there was a leak would not be where this was. I have been stressed to the core with this company. They do not care for the people that keep them in business. Take money and shabby work, windows are not as good as they show you in their demo. if this helps others to not go through this that would be good. They need to make things right for everyone not just for the ones that give them 5 stars. just because you did good for one does not mean you did good for everyone else.

Absolutely HORRIBLE work. I used Hanson because of their brand name and guarantee. They did a horrible job and had me go and get the parts they needed to complete the job. The second repairman came and said it was not a good instillation job and tried to fix it. He told me to contact them again if it is still leaking. Sure enough the next rain it is leaking worst than the original one I had up before they robbed me for this job. The contractors are just local guys that you could hire yourself subcontracting for Hanson's. Today after cancelling 2x they said they were coming, no show and my whole day lost waiting for them. No matter what you do, DON'T USE HANSON'S!

Customer recived the assistance from home advisors pro.

A bit of a wait for the materials but once they arrived installation was quick and painless

They did a great job. Would recommend to anyone who wants quality work completed on their homes.

Did everything as promised

French door removal was quickly completed. The sliding glass door was assembled on our deck and installed. All trash, packing material, and the French door were removed.