1-800-HANSONS (Lansing Windows)

The production team was on time and did a very quick and great installation. No problems!

Good.

Two kids came to the door and gave me big prices. The Paramount guy had a similar price as the other guy so I talked to him for a while and gradually got the price down to what I’m looking at which I thought was a reasonable price. So the sales pitch wasn’t too bad. Then I told them I was going to make some modifications on the roof to have them do plumbing vents and that the roofing will have to wait until the plumbing was done. I paid them 50% down and told them I needed them to come back. They kept pushing me to come out because they wanted the second half of the contract. Finally, they came out and it started to rain after they began the work. But they started putting the materials and told me it was not a problem because they were going to put tarps if it started to rain. It began to rain hard and they kept working. I had the warranty materials and I had read applying the material over a wet roof or wet deck voids the warranty. So I told them not to do the work because of that. The foreman said, “Well, anything you say. You’re the boss.” They should know what would void the warranty because they’re the roofers. By that time, water was dripping on the living room. They put tarps on it and came back the next day to finish the job. I can’t complain about the roofing work. The part of the package was new shingles. They just ripped the shingles out and threw it on the ground and I thought that was sloppy and irresponsible. They also replaced the soffit as part of the contract. I asked them to do the soffit on the front of the house and they said no because it doesn’t say they should do the front of the house. I think they are good roofers but the subcontractors were the ones that ripped the screwed in brackets out of the fascia. But when they were through, the foreman came up to me and told me they needed me to fill out this opinion form as to what I thought of their work. It had a lot of different questions. I told him that I haven’t inspected their work yet. Then he got visibly agitated and angry and told me that because of me, he’s not going to get paid that day. So I told him I will fill it out and if his boss is not going to pay him for that day because he didn’t come back with that questionnaire, I’m going to pay him his salary for that day. I was pissed. By then, he has a $6,000 check and just turns his back and basically ran down the driveway angry. The gutter they put up looks good. I think the product is okay. I could get equally well-don work without the heartburn. The value was okay and reasonable.

As a returning customer, they were professional. When they arrived they went straight to work removing the old sliding door we had. Finishing up, they cleaned up after the work was completed. In all, it took about 2-3 hours.

It went good. They were on time. They did a good work and they followed up. They cleaned up. Their prices were definitely reasonable compared to the others. I would recommend them and I would use them in the future. The only thing I didn't like is that they didn't take credit cards.

well

Kevin was very knowledgeable and professional.  He answered all questions thoroughly.  His crew was equally professional.

Smoothly.

Everything went smoothly. Nice and polite workmen.

Installers were on time and fast.