1-800-HANSONS (Lansing Windows)

The first visit and presentation was very good and informative.  The installation was done in a very professional manner.  We were particularly pleased with the prompt communication with us concerning our questions and the installation of windows.  The installers did a very good job in a timely manner and professional way.  They completed with a thorough clean up.  I would not hesitate to use this company for services again.

Paramount is neither the cheapest nor most expensive, but he work they do looks great.  The materials and parts all seem to be durable and well-fit--noticeably more so than those from a big chain home improvement store.  We have been pleased with the work each of the three times in the past, enough so that we have now contracted with them to do our siding.  They make sure before-hand that you are getting what you want, with samples, pictures and discussions.  Everyone is always on time and courteous, with good clean-up afterwards.  If you can get Johnny to do your trim, you will be pleased with the results.

Installation was terrific, the process went very smooth from the sales and installation. The Beau, the sales representative was very informative of the products and set us up with a great deal. The windows are very well constructed and have helped lower our energy bill.  The installation team was very professional, the team was very efficient because they were installed in the winter time and they cleaned up after themselves and took the old windows with them and I really couldn't tell that they were there after the work was done.

It went great. I have no gripes about it.

Excellent. The roofing guys were right on time and the siding guys were right behind them. Cleaned up beautifully.

A beautiful plan, step by step. The roofing guys were right on time, and the siding guys were right behind them, right on schedule. Cleaned up perfectly.

Job went well and installer was good.

They were great. They answered all of my questions. They were on time. And they cleaned up after themselves. I would recommend them to anyone.

Sales Representative: After reading one negative review and the explanation of Paramount Builders, my wife and I were a little hesitant to keep our appointment. However, after the initial introductions and the no pressure approach by the sale representative, we decided to discuss what Paramount had to offer.  The representative was very thorough explaining the advantages of using Paramount products and what made them "stand out" among the competition.  Since my wife and I had already done some research, Paramount's products were unique and the quality was well above the home improvement stores chain of products.  The demonstrations were impressive to say the least.  We purchased the windows, siding, gutters and front “grand entry” door with the full glass transom and full oval.  Each component of our contract was assigned to a different work group specialist so we had 4 different work crews completing the work on our house.  Each group makes an initial on-site survey and completes measurements for their particular assigned job.  One issue that stood out more than others: there seems to be a lack of complete communication between the sales representative and the workers who completed the installation.  The sales rep was very thorough in drafting up our work order; however, the types of questions asked by the independent crews indicated some work details were not properly conveyed.  If there is an issue/problem, there should be one representative within the company to address customer complaints.  As a customer, I should not have to call different representatives – especially with the amount of money spent on this project! Window installation: For the most part, the window installers were very good installing all our windows.  However, more care should be taken during removal and installation to avoid possible damage to personal property or landscaping.  I realize some minor damage can occur, however, the installers were less inclined until specifically asked to be careful.  In addition, they were specifically asked to keep our gates closed because of our dogs.  Unfortunately, a gate was left open and our retriever decided to take advantage to investigate the neighbors’ yard.  Fortunately, we were able to get her back into the yard.  After a few “words” with the installers, they were more “receptive” to our request.  It took 2 full days to complete the installation of 15 windows.  Although our siding was half off, the look completely transformed the exterior, our house looked GREAT even with much of the older siding in disarray.  We were told after the windows were installed, the installers would provide a one-on-one operational review of each new window and make any adjustments to “tweak” opening/closing.  This was not done.  None of the windows were cleaned after installation other than what seemed to be a quick swipe with a rag.  Unfortunately, almost all the windows have swirl marks that we are still trying to remove.  We did turn down Paramount’s offer to send out cleaners, however, we thought how hard could it be to clean a window?  It seems the windows are shipped with a film to help protect the surface.  The windows still need some work, but almost sparkling clean?  We are not there yet.  The sales representative also told us, the windows were basically self-cleaning; not really.  The grounds cleanup could have been better as we did find many nails pulled from the siding bordering the windows.  Recently, we have also noticed some of the caulking separating, inside and outside – this should not be happening so close to installation.  I should not be inspecting and re-caulking this close to a new installation.  I would recommend Paramount provide customers with a couple of tubes of caulking for repairs; or do it properly the first time. Vinyl Siding: The installation team was very talented and did a phenomenal job installing the siding. Besides the weather causing some minor delays, the installation was completed in about 5 full days.  From the keystone decorative trim, soffit vent work, and all trim work in general was stunning.  Our garage and first floor windows all had foam decorative keystones that were replaced with formed aluminum decorative pieces.  These look fantastic!  All exterior trim work around lights, faucets, out-lets were all replaced with matching trim.  The crew also installed the new exterior lighting that we had purchased.  The crew did a very nice job returning everything on the exterior of the house back to its original state.  Similar to the window installer, they could have done a little better picking up all the nails.  I would recommend the use of a metal detector to assist picking up all the nails.  Gutters: This was the quickest installation and took about 4 hours.  We had the extra-large gutters installed to avoid using gutter guards and they look great!  The crew did a nice job of cleaning and was careful around all the landscaping. Entry Door: We had a full view; steel insulated door installed with full view transoms.  It’s too bad this door was not installed during the same timeframe as our siding.  Although the installer did a very nice job, the artisans who installed the siding did much better trim work.  The sales representative told us that the crew who did the original trim work would complete the door trim; not the case, the installer completed the work.  There is a noticeable difference.  There was also a dent on the left transom trim work.  When we told the installer that was not there before the door install, he was very quick to reply he didn’t do it.  Caulking again was an issue – separating and not fully sealed in some areas.  Overall, we are satisfied with the work.  I am a stickler for minute details and with this expensive home improvement project; I would have expected nothing but perfection.  

Men arrived on time and worked efficiently,  Answered all my questions and made excellent recommendations,.High quality work was performed.