1-800-HANSONS (Lansing Windows)

This company had sales people canvassing our neighborhood. My husband spoke to 1 and then a couple of weeks later I was working outside when I was approached by the same young lady. We were in the process of prepping our home for painting. We ended up asking for an estimate for just the 1 overhang. A salesman came out, did an eyeball measurement and gave us an estimate of $5700. We said "no thanks" and thought that it had ended. The company called us again and said that it was the end of the fiscal year and they had to get rid of inventory and could another person come out and give another estimate. We agreed. This sales person did another "eyeball" measurement and said he could have it done for $3700 because they had a lot of white inventory to get rid of. All he asked was that we write a nice letter if we liked the work. He also said his best worker, Steve, would be in charge and pointed to our nighbor's home and said they would be embarassed by the time this company was done. Wellthe job was eventually sceduled 2 wks later, the crew came out, looked at the job and said that the salesman underestimated by 50% for materials and that it would cost an additional $1095. The salesman ended up saying that my husband had given him the measurements - this was totally false. Ended up contacting the VP who said "No" they would proceed with the original price and we would have "Steve" as promised and another date was set up. My husband waited and no one showed up - they called and said there was a miscommunication. Another date was set up and the crew showed up. But no Steve - never even got to see that guy. The 3 guys that did the work were fine (though the head guy shouldn't come to the door for the first time with a cigarette hanging out of his mouth! - a bit unprofessional.). It was promised that the work would be done in a day - it took 2 (not a big deal). And our neighbor would not be "embarassed" by the quality of the work. It is fine but doesn't look much different than our neighbor's. Just overall, a pretty poor, disappointing experience. And we probably still paid too much - but that is what we agreed to.

The presentation was too long and high pressured. The windows are so impressive, they sell themselves. Due to high pressure sales men, I did not buy at time of presentation. Next day, I received a phone call from customer service department to schedule for a (non-commissioned) supervisor to come by to make me a deal. I scheduled and then called to reschedule but communication in the office failed and supervisor showed when I was not available. The office then called to reschedule with me, again. This time I was waiting for him to show, and received a call from the office, asking why I was not home. I explained that I am home and have been waiting for a representative to show up. A representative (not a supervisor of any kind) finally shows up two hours later. He writes up an estimate for the front windows and we accepted, with a deposit check. They informed us that the windows would be manufactured and completed within four weeks, and then they would call us to schedule installation. Exactly four weeks later the office called to schedule the installation with us. We removed all furniture from around the windows as well as drapes and blinds. The installers arrived on time, and were courteous and very polite. I was very impressed with the professionalism they had as well as the respect they showed to my home and yard. They removed the windows efficiently, and left no debris behind. The best part of the whole experience was the installers!! After they caulked and wrapped the windows they came inside to demonstrate the features of the windows. KUDO's to the installers!!!

They were very efficient, but they took their time to get the job done right. The windows they put in were of very high quality and it came at an excellent price. Their salesman was very helpful as he appeared to dig through and find every discount he could. They are also holding open the contract for 2 years so we get the same price when we do the back of the house. There was very little mess and they did all of them in a day and a half. The sales talk was excellent and it explained everything, but it went on for way too long. I am very happy with the windows as they are so much better than the original ones we had. They have their own line of windows and I am guessing that there are comparable to other high quality windows. They are top quality and I don't see any room for any improvement of their windows.

The second transaction was for the remaining windows. This time we had problems with two windows. The first problem as that one of the windows opened the wrong way. It was their error and they fixed it without complaint. The second issue was that one window was hard to close. If you pumped iron, you could close it but normal people couldn't. When we complained, our salesman came back out and agreed that it shouldn't be that hard to close and we received a replacement without problems.

Always get more than one estimate. If pressured to by now at this price send the person to the door.

They overcharged. I felt intimidated by them. I'll never use them again.

On our request, the salesman, Tom Reynolds, made a home visit and demonstrated the various window replacement options. He measured the window openings, we agreed upon a price, and signed the contract giving 10% down. Another company representative came by our house a few days later to double check the measurements Tom had taken. A representative of the company called about one week before to schedule a date to install. A five-man crew arrived right on time, were dressed appropriately for their work, and were very polite throughout. The few questions we had during the installation were answered thoroughly and with genuine concern for our satisfaction. Once the work was completed, the crew completely cleaned the work area, made sure we were satisfied with the installation, and departed. Mr. Reynolds came by for a post-installation inspection and we gave him the balance for the work performed. A very pleasant experience.

We contracted with them to do the complete job but they only charged us when they installed each window, which I really liked. We have a lifetime guarantee with hurricane resistant windows. We have also been saving $30 a month on our electric bill.

My overall opinion of Paramount is variable. That is to say that some of their contractors were really good and unfortunately the site manager wasn't so knowledgeable nor helpful. I had to keep tabs on the progress to get as close to what I wanted as possible.

The price was a little high but I am very pleased with the work overall. Their responsiveness left me a little disappointed because I called when I found out one of the windows was leaking and it took them a couple days to come back. Besides that they are a professional company and they are good at what they do.