1-800-HANSONS (Lansing Windows)

I like the materials they used. The subcontractor was very good. They weren't on time, but they made up for it. They did a very good job. I would recommend them to others. I would give them a B overall because they showed up late.

I would definitely recommend them.  I have nothing but the best to say about them expect for the price.  The price is in the middle of the road.  They did an awesome job.  They are just a great company.  They pay attention.  They take a lot of work off me because they get the permits and all of that.  They clean up their mess very well.  Once they started, I didn’t have to worry about any of it.  I even would go out and offer them something to drink but they would say, "Nay we are fine".

They quoted me a price that was way high and tried to use some sales tactics such as the guy doesn't know what he is doing when he comes out to your house then says they have to call a manager to get price differences. It was just an overall bad experience. I was told that certain things would not be charged to me but after I had paid for my bill completely they came back later and charged me more. There are lots of things that I had to have them come back out to redo on the house because the team they re-sent did a poor quality job installing it the first time. I would ask them even after they had come out the second time to reinstall the stuff that they saw was wrong. I asked them to fix some other stuff and they would not do it. Trying to get them to stop calling me afterwards is almost impossible. Even though they do not want to fix the problems that are wrong with my house they still call me and try to do service calls. They are very annoying since if they are not going to fix something why would they call me?

I give them high ratings, they are expensive, but, I will use them in the future, if needed. 

We felt the price was a little high, but we are satisfied with the finished product.  The employee that came and did the job was very competent and knew what he was doing.  I did not like that they kept calling me trying to get more business that wasn't necessarily needed around my home.  They didn't seem to take "no" for an answer.

They were good except that they put the gable the wrong side. My husband is really dissatisfied with that. They force-fit the gable and there is not much ventilation to that part of the house now as it was before.

Scheduled the job for 1 day, but they came a different day while I was on vacation. I was notified by my pettsitter they were there. Had to cut my vacation short and come home. Said job would take 1 day and it took 3. They were very messy, blocked entrances and had to dodge debri trying to enter and leave my home.  Very overpriced for the inconvience.

When I signed the papers I told the salesman "I was going out of town for 10 days, was in the middle of renavating my bathroom (myself) and I did not want to start another project for a month. I got back in town on a Wednesday and the material was delivered on Friday.  I was told they where starting on Monday, 8am.  At about 10am the crew boss showed up and discussed the job with me. The ladders and scaffuling was delivered 8pm the next day.  The crew usually started at 9-10am and went until 4 or 8pm. The salesperson said he would check on the job periotically.  I never saw or heard from him or anyone from the company again.  I was the job manager.  The crew boss came and went, as he was doing other jobs. (Most of the workers did NOT speak English).  It was horrable. I should have gotten pictures of real jobs they had done so I would have been aware of the color placements of trim around doors, windows, outside fixtures.  Big mistake.  There are serveral variations for placement. The crew boss collected the check at the end of the job.  If he didn't they would not have gotten paid, he said. They did everything on the front porch except the post and railings (ceilng, trim, roof frame).  I asked the boss if he would just wrap the post with scraps he had left over.  He called and they said no.  That is when someone came out and gave me a price of $3000 to do the whole porch. I have gotten other things done by other companies so I know what good customer services is.  After I signed I was abandoned.  For the money I spent I would like to have gotten a thank you note.

They came out and gave us a three hour song and dance. High pressure sales pitch about the windows which was ok until they got to the price. When I told them that the price was high, they came down with the price. When I still told them I wasn't interested, they came down even more. Then the phone call started for a month. We used to get a couple of calls a week from them or more. I think the first week we got several calls. They called and said that they had a special deal. That to me was an indicator and I didn't want to anything with my house. They were unprofessional. Their process and putting in a proposal was just really, tremendously inappropriate and unprofessional. They were pretty responsive.

They do a really good job of being on time, being courteous and explaining everything they are doing. They explain things as they go along and if something happens they are really good. I ask a lot of questions and they are always really patient with me. Everything was really good with that. I wish they had done a better job on the clean up; they left little pieces of metal lying around. I still find things every now and then that I pick up. When they took off the door there was a little bit of trim of the top that they took off and that is where the house numbers were for my house. When they put the trim back they didn't put back the house numbers and didn't tell me about it. It would have been nice for them to have told me. Also they realized that my screen door wasn't going to fit with the new door so now I don't have a screen door. They did call me and adjust the price of the installation in order to cover the cost of the door. It was unexpected and since they install doors I would have expected them to notice that beforehand.