1-800-HANSONS (Lansing Windows)

AWFUL. That is Hansons. If I could rate Hansons zero, I would. Do NOT sign a contract with them for anything â theyâ re corrupt â liars, horrible workmanship, and the worst customer service â from the top down. They contract lowest bidders for roofing. I had a fine roof, and they installed inappropriate, damaged materials. They caused leaks. They attempted to fix it ten times. They promised to repair the damage but quit communicating. They cost twice as much as the average. And they will force you to arbitration, so unless youâ re wealthy, it is cost-prohibitive. Do not sign the contract. Do not hire Hansons. Don Thompson was the salesman, and he lied to me and my wife. His boss, Scott Lamacchia, a regional sales manager, lied to us as well. At a certain point, we deferred the warranty because of their corruption and ineptitude. We had multiple roofers and inspectors on site after that, and their disgust was nearly as bad as ours. They even failed the county inspection, and that is damn near impossible to do. Itâ s one of many pieces of evidence of how terrible they are. Do yourself and your family a favor: Stay away from Hansons. Hire a local, reputable company. Hansons cannot be trusted under any circumstance.

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DO NOT, AND I MEAN, DO NOT DO BUSINESS WITH HANSONS!! Save yourself a headache! Lengthy read, but hoping to save others from this experience!! After our home had suffered tree damage from the storms this summer, we reached out to have our roof accessed. We found broken trusses in the roof from initial tree impact, gutter and shingle damage and mold in the attic space. Initial meeting with sales rep seemed great, he talked up the benefits of going with a company like theirs, the quality they provide and his biggest point being the importance of 'hiring a reputable company vs any "Joe schmo" off the street because of the extensive repairs we needed'. Sounded great, right? So, as first time home owners and first time making insurance claims, we agreed and signed a contract. Even taking on a financial burden with a loan to cover the remaining balance to ensure the longevity of our roof. Fast forward to pre install, we are told multiple times that we don't even need to be home at the time of install. Thankfully I was home the morning of the install, because it was a joke! A small 3rd party subcontacted crew of 5 arrive without a project manager from hansons, and with the crew leader only speaking broken English. But we greeted them and we let them get to work. After they removed the shingles, I realized they were laying shingles without even repairing our damaged trusses or installing the new plywood we had to replace moldy boards. After making the crew leader aware of the needed repairs, he stated they weren't told about damage nor was it mentioned in the work order. They then had to remove the plastic prep sheeting to cut into our roof. Their "repairs" were beyond sub par to put nicely. Even though we had new boards avaliable to sister our trusses, the crew decided to use old wet boards they had laying around in their truck bed. Not to mention the completely molded roof boards they left and shingled over, damage they did to our siding, endless trim damage, ripped window screens, and even being so kind as to take our remaining plywood boards, shingles, and materials on their way out. After having a follow up with hansons reps and voicing our concerns, our experience, and noting the lack of repairs and new damages, we are met with unapologetic reactions, excuses, and so far no willingness to make this right. On top of that, as we tried to make progress with raising concerns, we were told by the technician assigned to us, to "loose my number" After being told that our issues will be fixed, it's now been 5 weeks of radio silence and no returned calls or texts from the general manager, Scott. Even after reaching out and texting him, making him aware of the water we now have coming into our basement foundation because they have not yet installed gutters. We are truly shocked by their unprofessionalism. I wish we would have known more about their "reputation" before we signed with them! A quick search shows that we aren't the only ones facing issues with hansons and being met with silence from the company and left with a headache!

Tried to put in hidden fees without notifying the home owners who was present. Made the final pricing looked like it was complete in the service set up. Will pay for quoted fees, but NOT willing or able to pay for added hidden fees at end of service date. No communication once service was written up and down payment submitted. Will NOT use this company again. BEWARE!!!!

very poor customer service. I regret having my windows installed with 1800 Hanson. First, my installation got delayed by 2 months. Then, they sent me sub contractors to complete the installation, which has not been done correctly. for example, many metal screws were added to the let to windows that are not part of the design and look ugly, the team did damage my bathroom door, screen door bent and damaged, sub contractors are like Craiglist handyman with no badge or sign on the truck. I gently called 1800Hanson and asked for a quality inspection. it looks like all they care about is the payment and not the quality of their product. Then a lady called me threatening me to either make the payment immediately or it goes to collection without first taking care of my issues. what an attitude and customer service. Plus, I do not have a written warranty. This is purely a scam. they take your business, sub sell it to a local sub contractor, and take their portion or the cake

Hanson did an excellent job installing my gutters.

We love our new shower! Ethan and Troy were excellent! Very polite, kind and courteous, also timely and professional. Hard workers and meticulous. I would highly recommend Hansons!

Had several minor issues. Customer service very responsive.

The install went great. Very quick and kept us in the loop. Had an issue after the install and getting someone to fix the issue was rather difficult as the person I talked to was quite dodgy and short with me. Would not respond to calls and kept missing self imposed deadlines to get back to me. Finally got someone to make the repairs.

Sales pitch is painful, but beyond that is fine