Coastal Pool Renovations, Inc.

Did what they said they would do and did it in the timetable they said they would

Quick service, quick to respond and reply. Pool looks amazing!!!!

Randy and his team were great to work with, the work was neat clean and everything came out beautiful. Randy and his team answered all my questions and concerns. I highly recommend Coastal pool to anyone looking to repair or refinish a pool or patio. Randy's team refinished our pool, installed a beautiful travertine patio, reset the cage and installed a new heater, all aspects went without any problems or delays.

very professional, excellent results, left no mess,owner and crew very willing to answer all questions about process

Pool resurfacing review 4.5 stars. Randy, the owner of Coastal Pools, handled everything in a most professional manner. He called me within an hour of my HomeAdvisor inquiry and scheduled a time to personally come out to the house and give us an estimate. His price was fair and his payment terms reasonable. Work began when he said it would and was completed within the time frame promised. We did experience a minor problem at the end of the project, however, one that at first appeared potentially serious. I called Randy on his personal cell around 6:00 PM to alert him of it and he had his team out to the house by sunrise the following morning to address the issue and make it right. Kudos, Randy, for your excellent customer service. So why 4.5 stars and not 5? Well, there was one other glitch that I think is worth mentioning. Pools generally need resurfacing because they are old. In many cases, I suppose, those pools have never had their pool light replaced. My light was old but working before the job began. After the job, the light no longer worked. It is likely the tired old bulb was worn thin and ready to burn-out anyway. It was original. Getting jostled about with the lamp removal and re-installation was probably enough to finish it off. That is not necessarily Coastal fault; I understand that, but I feel they missed an opportunity to enhance their already great customer service by not offering an option in their quote to replace the old energy hog incandescent bulb with a modern low-wattage LED while they had the pool drained and the fixture was out. It is something I could not have anticipated but I feel they should have. I cannot be the only one to experience that, and I doubt I would have scoffed at whatever cost he felt was reasonable for the added peace of mind. I replaced the light myself because I could, though I believe others not as capable would have had to hire the work out after the fact. I could be wrong but a conversation upfront about the light might save others unnecessary disappointment. Still, overall, these guys were terrific. Hire them with confidence and know they care. You will have no regrets because a like-new pool is a beautiful thing.

Very courteous & answered all questions & when called with concerns they were quick to get back with you & take care of your concerns. Would definitely recommend them, our pool is beautiful now.

Pool re-surface looks great. Very quality job.

Very professional and knowledgeable. Ran into a few problems NOT related to their work, but they knew who to call to fix the issue and they were just as professional and knowledgeable!! Couldn t be more pleased with my pool resurface!!

They came out within 24 hours to bid job. Price was very reasonable. I ran into some problems with the pool light fixture which had to be replaced. Coastal Pool jumped in to help me resolve the problem and even held up the restoration until the pool light fixture replacement was replaced. I had a couple of service requests after the pool resotration was compl;eted and paid for. They responded within 24 hours. This company is very easy to work with and is very reliable!

I had four contractors bid this job which included resurfacing, tile and heater replacement. Randy's quote was not only the most reasonable, but he came out and bid the job that day. I waited a minimum of 24 hours for all other bids. The heater arrived in two days and the job was completed on time and in short order. The final bid was guaranteed and stayed at that price despite a couple of extra trips and additional work. The job was completed and paid in full and my phone calls are still answered immediately. i referred Randy to my neighbor and he completed their pool resurfacing and tile as well. I would recommend Coastal Pool to all of my friends and clients without hesitation. Great price...great work....great service.