Stout Roofing, LLC

He came out two days after I called him to look at the leak. It was simpler than expected and he fixed while there.

This is the second roof Jake Stout and crew have done for me. Competitive price, and most importantly, ability to start job all most immediately upon my acceptance of bid. Work done quickly, and professionally.

Very well - prompt and no surprises.

They did a great job. Our roof looks beautiful and the skylight fit perfectly. They did a very good job of cleaning of after themselves. Two years later when we noticed we needed a rain water diverter, they came out at no charge to install it. This is the second time we hired Stout Roofing. Two years earlier, they replaced the roof on our rental house. They did a fine job on that roof as well.

Everything went great! Roof looks really good. Excellent service.

unknown

I requested and received four bids for this job. Three of them, including the one from Stout Roofing, were within a few hundred dollars of each other. The fourth was almost $3000 higher and the company that provided it seemed rather shady, so I ruled them out. Of the three remaining contenders, I chose Stout Roofing primarily because I liked and trusted the owner, Jake Stout: He seemed knowledgeable and made confident, matter-of-fact recommendations, with absolutely no sales pressure. I also liked the fact that his company was the smallest of the three that I seriously considered -- only four crews, versus seven and eight crews for the others -- and that they could start the work within a few weeks, versus three months for the runner-up company. His bid happened to be the lowest of the three, but this was a minor consideration because all of the bids were all so close. The tear-off, replacement of underlayment and shingles, skylight installation, and clean-up all went well. The dumpster and materials were delivered the day before the project was scheduled to begin, as promised, and the crew showed up at 8:20 AM the next day, also as promised. Most of the work was completed in a single day. A few small areas of siding were damaged during the tear-off and installation of new flashing, probably in part due to some preexisting weather damage. Mr. Stout arranged for an experienced carpenter he employed to repair the damaged siding for the cost of the materials only, which was quite generous; and the repair work looked very good (fortunately I had matching paint).  The new roof, with its ridge vent and clean lines, looked beautiful. The clean-up was reasonably thorough, although I had to point out some remaining debris in the gutters to the crew. The plants and shrubs around my home were not damaged. Two small areas of metal flashing installed on the eaves were obviously the wrong color, but Mr. Stout promised that these would be replaced with the correct color, and they eventually were. The only problems involved some difficulties communicating with Mr. Stout and his employees, which is why I gave them only a "C" for responsiveness. Mr. Stout seemed to take a very hands-on approach to running his company: For example, he personally bid the job, unlike any of his competitors, all of whom used sales representatives. I admired his personal involvement -- this was one reason I chose his company -- but sometimes he seemed to be spread rather thin and unable to devote enough attention to details and timely communication. Things improved a bit when I started sending him text messages rather than leaving phone or email messages for him, but some delays in communication still occurred and occasionally caused a little anxiety for me. A more significant problem involved communication with Mr. Stout's roofing crew. The three Hispanic roofers who performed the work seemed competent and professional, but they were not fluent in English. The foreman, Juan, spoke very limited English. When I asked Juan a question, he would usually give me only an ambiguous, one- or two-word reply, or sometimes just a hand gesture, such as a thumbs-up. Often I did not feel  confident that he really understood what I was asking him. Mr. Stout himself admitted that it was not always easy to communicate with Juan, saying that sometimes he had to enlist the help of another Hispanic crew member whose English skills were better. If I were going to hire Stout Roofing again -- which I would certainly be willing to do -- I would insist that the foreman assigned to the job be fluent in English and that this requirement be written into the contract: I want to be able to ask questions and get clear answers from the person in charge of the work being done on my home. Unfortunately, that would rule out Juan, even though he seemed to be technically quite competent.   In all other respects, my experience with Stout Roofing was very good, and I was glad to have chosen them.

unknown

unknown

unknown