1-800-HANSONS (Omaha Exteriors)

Outstanding from start to finish. It is the second time I solicited assistance from this company, In 2004, I had used this company to install new windows in my home in Chesopeian Colony, which was a waterfront property. I was amazed at the difference the windows made in my heating and cooling bills. Still today, I have a family member who resides in that house, and the windows look precisely the way they did in 2004 when I bought them. In the home I am in now, I moved into it in 2014 and at the time, I knew I was going to have to purchase new windows. When I accommodated the expense into the budget, I immediately called Derek Hass with Paramount Builders once again, as I knew that the quality of the product was second to none. Derek has been with Paramount for many years and I was fortunate that I was able to reach him and he immediately came out to take care of measurements, estimates, and explained everything to me. This company has an outstanding reputation for quality, sales, and service, and they earn it every single day.

Initial visit with the salesperson went well and the display and examples of the products and the heat test was impressive. Purchased windows and door and signed contract with a three day cancellation clause. After doing more research we decided the price was too high and canceled. The next day we were contacted and the price dropped by 2800. We were amazed at the markup. When the windows and doors arrived the installation went smoothly and In my opinion went quickly. Installers were friendly and appeared to us to really know their business. Approximately two hours later, the door would not shut and no amount of forcing would close the door. Approximately 2 inches remained for full closure. We immediately called the company who called the installer. The installer promptly returned the call and said that the door needed to adjust to the temperature and that it would close when the temperature stabilized. Initially the door did close and we were able to lock it that night. The next day we again could not close the door after opening. The only way to close the door was to take two people, with one pulling on the handle and another pushing against the partition between the two glass doors. This started over 3 months of hassle and many phone calls to get action, any action. While showing our new expensive windows and doors to our neighbor, he remarked, why are your screens not the right size. Wow, our expensive and supposed great quality windows did in fact have the wrong screens. We contacted the company and of course they did not believe us. A representative came out and found the serial numbers off the windows and recording them, still not fixing the door problem. Yet another person comes out to look at the door problem. He was nice but in training and did not have an answer the the door or screen problem. After many calls and two canceled or no show appointments we were contacted and told they were going to order a transition piece between the two doors. Still no screens or closed door. On and On and On this went. We were told that the screens were finally in. We asked if we could have them brought out and the reply was that they would wait for the door transition. Too much trouble for them I guess. Finally the door was scratched up and scrapped from 3 months of attempting to close this $3000 door. I finally put my foot down and asked for a new door because of all the damage. I was told they had a product that was made to take out the scratches. I said no way. During this entire time we were repeatedly told the screens were waiting for the part or the door to come in or the door was waiting for the screens. I am totally amazed at the incompetence shown through this entire comic scenario. One of the original sales people got testy on the phone with my wife and pronounced that they don't make mistakes and stormed over to find out that they did. There is more to this, much more and I am running out of energy trying to figure out how so many people could be so messed up and the company make money. My only joy came from my wife and I telling two of our neighbors under no circumstance purchase windows from these clowns. Go to the last Ringling Brothers Circus instead. You are going to love this part,. .........When finally the door and windows did arrive, we were told by the installer that he noticed that the screens did not fit from day one. REALLY!!!!!! REALLY!!!!!!!!Did he tell us? No. Did he tell his superiors? YES YES YES. Would I buy from them again? NO NO NO We requested to talk to the owner but were denied time and time again. We never did and it is probably for the best because if he knew what was going on he would sell the business. I am upset yes!!!!!!!! Would I buy from them again there are only two chances, SLIM AND NONE

They do everything, they don't only do windows, siding, all kinds of things. It was good, they did a very excellent job. I can 't complain about anything. It took them about 2 weeks.  Price wise it was was reasonable. They did a good job. They came back to check that the job was done right. I recommend them and I would definitely use them again.

unknown

Sales rep was courteous & not pushy listened to what we wanted and queried relevant products. Install teams were on time & efficient answered all my questions & concern as well as ensured the products were to own satisfaction. Overall great experience great price for products.

Started the job a day earlier. They took pride in the finished product.

On time and fast.

The workers was on time, worked quickly and very professional very friendly. I love them. Highly recommenced.

Good.

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