Cleaning With A Cause

HI Maureen, I am sorry to hear this. I wish you had called me and let me know anything that was not to your satisfaction as we are a VERY detail orientated company and highly concerned with our customers' satisfaction. I would have sent someone right back out to do anything you were not satisfied with. I tried reaching out to you to see what was not detailed enough - I will try again as we certainly want to go the extra mile to ensure you are a happy client.

People don't usually hear the other side of the coin - I definitely feel we were taken advantage of and I have no problem speaking up for those cleaners as those ladies are AWESOME as other reviews here prove!!!. Debbie and her husband had to leave before the job was finished so the husband tried to pay before leaving and asked the time they would finish and resulting price- the cleaner told him they didn't know the price yet as they didn't how much longer it would be (since it is the first time and is deep cleaning) stating, "It could be 1:30, 2:30 - I just don't know as we have not been in the master bedroom or bathroom yet to know what we are up against." When she overheard this and saw him trying to pay, she came out and told her husband to "Stay out of my business!" This was very odd and alarm bells went off especially since a little earlier while still cleaning, she actually yelled at them and said "I thought you were supposed to be professional cleaners - this blind is filthy". The cleaners, who are incredible cleaners and great people by the way, were shocked and very much taken aback, and told her that they ARE professional cleaners and that they had not even gotten to the blind yet and they would take care of it - WHICH THEY DID. Her story on here has now been changed to make it seem like the blinds were never done in the end - not true. This made the cleaners think we would have a hard time getting paid for this job and it wouldn't matter how clean the house was, she would find a way to try to try and not pay. When they were loading up to leave they called me, so I KNOW what time they finished. I wish she had security cameras in her house to prove the time and since they were not home then that is a way she can say they were not there and not pay for the 45 minutes that I KNOW they were. The only reason she is saying they were not there is she heard "1:30" and took that totally out of context and decided that that is what time they would be finished. IF THEY KNEW WHAT TIME THEY WOULD HAVE BEEN FINISHED, WHY WOULD THEY NOT HAVE TAKEN HIS PAYMENT RIGHT THEN INSTEAD OF US HAVING TO TRY AND GET PAYMENT FROM HER LATER?? I called her to get payment before she ever made it back home and when I told her I was calling to take the payment the phone magically disconnected. So, I texted her the price and I waited 5 DAYS and she never called me back to pay for services rendered. Then when I got her on the phone she asked how long they were there and when I told her, she said THEY ARE LYING! She said, "They told me they would be done at 1:30" - I told her that was not what was said and they were there 45 minutes past that so it was $195 total for the entire clean. She starts trying to think of anything at all she can come up with to complain about, but the cleaning was so thorough that the only complaint she can think of was, "I'm not sure if they dusted the fan or not - I'm going to have my husband get on a ladder and check." She the

Hi Brian, you only wanted to book us for our bare minimum amount of time and when you called to book the cleaning you said the place was disgusting and you just wanted to make it so that when anyone walked in to see it, that "they didn't lose their lunch" at the site of it. We told you we would make it look as good as we could in that minimum amount of time that would wanted to pay for. This was a rental property of yours and you even said yourself that you couldn't believe some people live in such filth and when we finished the allotted time that you gave us, you are upset about dust on the ceiling? I am sorry there was not time enough to better get to that, but this was not to be a complete cleaning - it was to be the best one person could make it in 3 hours. She did just that and there were a lot of cobwebs on the ceiling which she did make sure she got. Unfortunately, dust on the ceiling is generally last on the priority list when we are only given a set amount of time to make it look as good as possible. This is a pretty unfair review given we were given time constraints of only 3 hours for 1 person to do everything.