O'Sullivan Moving & Storage Company, Inc.

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41 Years In Business

Company Details

  • Verified Licenses

Contact

2020 Bellaire Avenue
Royal Oak, MI 48067
http://osullivanmoving.com

Hours

  • Mon: 9:00 AM - 5:00 PM
  • Tue: 9:00 AM - 5:00 PM
  • Wed: 9:00 AM - 5:00 PM
  • Thu: 9:00 AM - 5:00 PM
  • Fri: 9:00 AM - 5:00 PM
  • Sat: 9:00 AM - 2:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Professional Moving Service - Local / Within State
  • Out of State Moving-Michigan to Florida and East Coast only
  • Storage-warehouse residential/commercial
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.7
289 Verified Reviews
  • 5
    247
  • 4
    23
  • 3
    8
  • 2
    3
  • 1
    7

Highly rated for

  • Overall Rating
  • Value
  • Customer Service
  • Quality
Showing 241-250 of 289 results
5.0 Linda P. Saint Clair Shores, MI
1/13/2021

They went above and beyond to get me moved.

Response from Company:

Glad to be of service! We appreciate your business.

4.5 David F. Almont, MI
1/12/2021

moved extra items not originally discussed

Response from Company:

We're happy to help! Thank you for choosing our company.

5.0 Kirsten S. Macomb, MI
1/6/2021

Professional and friendly service. My move was smooth!

Response from Company:

Thank you for the positive review. We appreciate you!

1.5 Lori H. Waterford, MI
1/3/2021

I was very unhappy with my moving experience. The movers did not wrap anything or cover my furniture in their truck. 2 pieces of furniture were scratched and/or nicked. Their attitudes were unprofessional. Lastly, they were not upfront about the fact the price I was given was for a cash deal. I could have used cash if it had been explained to me.

Response from Company:

Lori, I am extremely shocked to see this type of review. You were estimated between $340-$488. This was before you added a stop! Your final charge came to $488. Despite these extras that were not included in your estimate, the movers still completed your job within the quoted range. You had an excellent crew; our father son duo and they are very well liked by all of our customers. We receive nothing but compliments on their performance. Lastly, during the move, while your items are being packed/loaded into our truck that is when the items needed to be wrapped are quilt pad wrapped with our moving blankets for protection. In this industry mishaps may occur. Which is why you were presented with transit coverage options to choose from. This is the first I am hearing of any type of damage. Before you review negatively you may want to inquire on opening up a claim and providing us with the opportunity to rectify any issues you encountered. I firmly believe you should always provide businesses with the opportunity to correct any issues before heading straight to a negative review. Issues happen in every industry, it is the manner in which they are resolved that counts. I will email you a claim form now. Please complete this and return it to our office so that we may address your damaged items. Thank you.

5.0 Basma B. Warren, MI
12/31/2020

The entire process was great from getting a quote, to scheduling the moving date, and then the actual move. Everyone was so professional and had great customer service. I was very pleased from start to finish and will definitely recommend them to my friends and family.

Response from Company:

Thank you for taking the time to share your experience with our company. We are pleased to hear you were satisfied with the entire process. You are a valued customer! We hope that you settle into your new residence nicely and all the best in the New Year!

4.5 Dozzie L. Wixom, MI
12/29/2020

It was great to find a company that moved your belongings and store them.

Response from Company:

We are glad we could assist in your full service move. You are a valued customer.

5.0 Darcee E. Novi, MI
12/28/2020

Our team of movers were very professional and personable. We will definitely use them again.

Response from Company:

Thank you for sharing your experience. We appreciate you.

2.5 Sue Y. Novi, MI
12/17/2020

there was too much difference in cost of moving from the on- site Estimate I got, also some workers just threw away the things instead of carrying

Response from Company:

We are slightly baffled by this review. I'm not sure what you mean by "threw away things", but our movers did what you instructed them to do. Your total charges came to $3,229 which is only $200 over your estimated range you were initially quoted. That is quite accurate. We provided you with 8 movers and gave you a discount of $40/hour off of our regular rate! You had an excellent crew that completed your job quickly, efficiently, and without damage. I'm sorry that you feel this way, but I'm not sure what more you could ask for from a mover. I think 2.5 stars is a very unfair review of the service you received and an insult to our hard working movers. If you had a review with more substance and truth I would say I appreciate your feedback and will use it to better our company, but I cannot do that in this case.

5.0 Judy S. Grosse Ile, MI
12/11/2020

Great group of guys. Good communication throughout the process!

Response from Company:

We're happy to hear you were satisfied with our services. We appreciate you.

5.0 Kim D. Curran, MI
11/29/2020

They were friendly, fast and reliable. I would definitely hire them again. The price was very reasonable.

Response from Company:

Thank you for your business!

Photos

O'Sullivan Moving & Storage Company, Inc.
St. Patrick's Day Parade
Residential Move
Residential Move

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