One Hour Air Conditioning & Heating - Naples

They were quick to respond to an immediate problem and took care of it at reasonable expense.

Very helpful and informative. Did a nice job.

Beware of any new HVAC system you purchase from One Hour Air Conditioning!!! 2 years ago in May of 2022 we had an entire new carrier hvac system system installed. Last Thursday we noticed the house wasn't cooling properly so we called the company that installed the system. They came out and checked the system and said that the blower motor had gone. Because we did not sign up for their maintenance plan, the cost to replace the blower motor was $736 not including the cost of the blower motor which was covered under warranty. I reached out to the company and attempted to speak to a supervisor to talk about the fact that having a blower motor go after only 2 years of use. The company that installed the system, One Hour Air Conditioning, had no managers working that day that I could speak to. I requested a call back on Monday and as of today there has been NO CALL BACK!! Very ridiculous! The technician was at our home for a total time frame of 2 hours. I wish I could get paid $350- $400 an hour! I find it hard to believe that Carrier Corporation, who makes such a fantastic product, would not have a complete warranty covering the cost of labor as well as the cost of the parts. I don't know for sure, but I suspect that One Hour Air Conditioning gets paid not only by their clients, but by Carrier as well. Either way, in addition to the $8,000 that we paid to have the unit installed brand new, we had to pay an extra 10% only 2 years later. It seems these days caveat emptor takes on significantly more meaning than it used to!

They were quick and responded and knowledgeable and explained in detail

Derek, was very competent, professional, and personable. Would recommend as a technician. Would use again.

Jake, the technician, was fantastic. He knew what he was doing and was very trustworthy. Unfortunately, he did not have the part in his truck to get our A/C running. One hour was to call me the next day to do the work and I haven't heard from them. I called them twice and I felt like I got the run-around. The day is almost over and I still haven't heard from them. A courteous call would have been nice. A time frame would have been appropriate. I wonder if it's because it is a warranty job. One Hour installed our unit 2 1/2 years ago, plus we have regular maintenance from them. We are loyal customers so you would think they would make us priority... or at least call us. Disappointed!

Took only two hours to get everything back to normal

Took only two hours to get everything back to normal

Holten was great! Hard working and knowledgeable! A nice person to boot.

Holten was great! Hard working and knowledgeable! A nice person to boot.