Integrity Air, LLC

Ben was great to work with! The installation crew was fast, on time, clean, and responsive to a couple follow up issues I had. They surely went above and beyond expectations. It was a good experience.

Integrity Air installed a new Goodman AC unit and furnace at our home in June. The AC unit was installed sideways to cover up damaged fins in eight places on the side facing the home. Nobody from Integrity Air told us that the fins were damaged and installed it without notifying us. When we spoke with Goodman, they told us Integrity Air should have notified us of the damage prior to installation. After the fact, Pedro R., the sales manager, told us that they knowingly install AC units with damaged fins because that's how they arrive from their distributor. Post installation, they also told us that we can submit a warranty claim with the manufacturer but that we would have to pay for installation of the new unit. We signed a contract with a one-year labor warranty, but the reality is that Integrity Air does not honor it. From the time the unit was installed, the salesperson, Jace J., and his manager, Pedro R., told us that the AC unit was installed sideways because code requires 3 feet clearance from a Thuja tree nearby. We proceeded to remove the Thuja tree so they could place the unit facing forward. When it was re-installed facing forward, we noticed the damage to the fins. When we called the City and spoke with an inspector, they told us that the code Integrity Air was referring to does not exist. Throughout the process, we have been lied to. We have called their office several times, and their general manager does not return our calls. We paid $8,000 for a new AC unit and furnace, and they knowingly installed a damaged one and wont replace it unless we pay them again for a job they botched. The day of installation, the installers would not even stay until they checked that the AC unit was working as the electricians they hired put in a bad fuse in the breaker and had to return later that evening to replace it. All of the other problems we had with the quality of their installation, we wont even write about. See pictures below.

Great quality work

Not only was Integrity Air prompt and professional, but they advised and guided me into purchasing and installing a smaller system that was perfect for my needs. Several months after installation, I had a problem with the thermostat and IA sent not one but two technicians to my door to help solve the problem

Jace was great

On time, excellent work - neat and clean. Finished ahead of schedule

They were very professional , did an excellent job.

Pedro was prompt and professional. He gave a complete itemized estimate with quality products and exact cost. The installers were also prompt, professional, and clean. The install looks great and passed inspection without a hitch. Unfortunately I had to call service, because set up was not quite correct. Integrity's service was fantastic. Everyone was courteous and apologetic and did not quit till the system was operating perfect and to my satisfaction. My hat is off the Pedro, Paul, and the whole install gang. I could not be happier and would not hesitate to recommend Integrity Air to my friends and family. Thank You All Daily H.

While the original new heat pump didnâ t work due to manufacturer error, Integrity Air went above and beyond to make sure a replacement was ordered and installed immediately. Jace, Pedro and the rest of their crew are exceptional. My experience could have been a bad one, but they made sure the manufacturer error was resolved right away, and in the end earned our business for years to come. I highly recommend Integrity Air!!