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36 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

1638 E Parham Road
Henrico, VA 23228
www.homefixcustomremodeling.com

Hours

  • Mon: 8:00 AM - 8:00 PM
  • Tue: 8:00 AM - 8:00 PM
  • Wed: 8:00 AM - 8:00 PM
  • Thu: 8:00 AM - 8:00 PM
  • Fri: 8:00 AM - 8:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Service Details

  • Residential Work

Areas of Expertise

  • Windows/Doors
  • Roofing
  • Siding
  • Solar Shingle Roofing
  • Gutters
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Credit Cards Accepted
  • Save 50%

    Save 50% on Gutters w/ purchase of a new roof (Excludes Layo ...

    Claim This Deal

Ratings

4.4
243 Verified Reviews
  • 5
    173
  • 4
    42
  • 3
    12
  • 2
    7
  • 1
    9

Highly rated for

  • Quality
Showing 81-90 of 243 results
5.0 Linda W. Henrico, VA
5/24/2019

The experience I had with HCR was very satisfactory in every way. Starting with their representative, Kristina Kelly. She was very professional and knowledgeable about the business. Her calm demeanor and willingness to answer all my questions were very helpful. Her reassurance that Customer Satisfaction was their top priority was sincere and she has followed through by checking on the project each step of the way. The men who actually did the roof repair were equally professional and did a great job. They, too answered all my questions and cleaned the site thoroughly after they were done. Great job and I would recommend HCR to anyone needing work on their home.

Response from Company:

Thank you for your review. We' are glad Kristina was able to provide you with all the information you needed to make the right decision for you and your home. We are sure your roof will serve you well for years to come. You are an HCR Customer for life. Always remember we are only a phone call away.

5.0 Wanda w E. Church Road, VA
5/24/2019

gentleman that installed windows was american and did a high quality installl

Response from Company:

We are so glad to hear you had a great experience. Please let us know if we can be helpful in the future!

5.0 Malisa w. K. Forest Hill, MD
5/22/2019

Very professional - they stand by their product - all phone calls were returned within 24 hours. Extremely pleased with the project they did for me.

Response from Company:

Thank you for your feedback, Malisa. We're so glad our team was able to provide a great experience. Please let us know if we can be helpful in the future.

5.0 George W. Norfolk, VA
5/16/2019

A little pricy,but explains&does what is needed..Cleanup all work,a little busy to get appt.

Response from Company:

Thank you for your feedback! We appreciate the opportunity to work on your home. Please let us know if we can be helpful in the future!

2.5 Keith I. Partlow, VA
5/13/2019

House looks incomplete and ridiculous. Workmanship is amateur and they have 5 days to fix it. Check back June 6th as this will be updated. I suggest you wait to start your project and see what I write here on the 6th. UPDATE 6/7/2019: It is the 7th and I have been told they will make it right by the 14th. Check back to see if things improved.

Response from Company:

We appreciate you providing feedback about your experience with HCR. We are sorry to hear that there are still some outstanding concerns that need addressed, and we would like to help. We are unable to identify your project based upon the information in this review. We would encourage you to contact our Communications Manager Will Hess so he can relay your information to the service department and have those shingles taken care of for you. He can be reached at [email protected] or 443.297.5104.

4.0 Robert B. Front Royal, VA
5/6/2019

They installed windows, cleaned up and left. Just like they said they would.

Response from Company:

Thank you for your review. We appreciate you taking the time to leave feedback, and for giving us the opportunity to work on your home. Please let us know if we can be helpful in the future!

5.0 Luan L. Chesapeake Beach, MD
4/23/2019

I recently had 10 windows replaced by Homefix. The salesman, Mick Powers, was very professional and knowledgeable. From the sales meeting to the installation, they provided excellent customer service and professional installation. The installation was done in 4 hours including cleanup and hauling away the old windows. The windows are high quality and installation was 3 1/2 weeks sooner than expected. I highly recommend this company.

Response from Company:

Thank you for your review. We're so happy our team was able to provide you with a great experience, and that you are happy with your new windows. Welcome to the HCR Family! Please let us know how we can be helpful in the future!

2.0 Onzlow W. Tampa, FL
4/16/2019

I had water leaking into my basement after a rain that came in around the base boards and basement door. Dorian Jackson came out and looked at the situation and convinced me that the source of my problem was the basement door needed to be replaced and that would resolve my problem. To make a long story short, it did not resolve my problem and the problem was a crack in the foundation which Aquaguard came out and fixed. When balance was due to Homefix Custom Remodeling it took 6 months to get in touch with a person by the name of Mark who was only interested in collecting the balance due. I explained to him that I was sold an item that I didn't need and wanted to work with him on a reduced balance such as paying for the sliding glass door and not be charged for the labor cost but Mark would not hear of it and wanted the full balance due, which I paid. I do not recommend Homefix to anyone as they only care about making a sale and when there is a problem they refuse to work with you. Double thumbs down for Homefix!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Response from Company:

We are sorry to hear that the product you purchased from us did not solve the problem you described. We are experts in providing high-quality, water-tight, air-tight doors, but unfortunately we do not specialize in foundations and could not have known that there were additional issues that would need to be addressed once your new door was installed, nor could we advise you on any solutions beyond the scope of our product. We do also apologize for the delay in communication, and thank you for bringing it to our attention. We have sent that feedback to our team. If you have any additional concerns, please feel free to contact our Communications Manager Will Hess at [email protected].

3.5 Tammy J. Middle River, MD
4/10/2019

A bit pricey, but did a good job. Windows look great. Wish they had call me before they reframed two windows because reframing was $400 per window. Ask to see the damage before they reframe.

Response from Company:

Thank you for leaving feedback about your experience. We always strive to provide a 5-Star experience across the board, but we understand that we should have done a better job communicating with you about your windows, and apologize for not doing better. We are sure that you will love all of your windows for years to come, but if you have any additional feedback or concerns that need to be addressed, we would encourage you to contact our Communications Manager Will Hess at 443.297.5104 or [email protected]

5.0 Nicole P. Fairfax, VA
4/10/2019

Homefix was great! They did all the work in a single day. Everything was clean and efficient. It was a custom made door because of odd measurements created by the previous builders. Homefix knew what to do without a hitch. The door looks great. The air flow is significantly better. The door is not leaking cold air like it used to. The workers were kind, respectful, and easy to communicate with. I would highly recommend them!

Response from Company:

Thank you for your review, Nicole. We are thrilled to hear you are happy with your new door, and that you are already noticing an improvement in airflow and insulation. Welcome to our HCR Family of customers. Please let us know if we can be helpful in the future!

Photos

HomeFix
Window Project

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