- Residential Work
HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process88% Recommended
36 Years In Business
Company Details
- Verified Licenses
- Bilingual
Hours
- Mon: 8:00 AM - 8:00 PM
- Tue: 8:00 AM - 8:00 PM
- Wed: 8:00 AM - 8:00 PM
- Thu: 8:00 AM - 8:00 PM
- Fri: 8:00 AM - 8:00 PM
- Sat: Closed
- Sun: Closed
View All Details & Credentials
Service Details
Areas of Expertise
- Windows/Doors
- Roofing
- Siding
- Solar Shingle Roofing
- Gutters
View All Offerings and Cities Served
Deals
Cost Information
- Free Estimates
- Credit Cards Accepted
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Save 50%
Save 50% on Gutters w/ purchase of a new roof (Excludes Layo ...
Reviews
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Showing 111-120 of 243 results
2.0
Susan C.
Virginia Beach, VA
11/28/2018
I signed the contract, paid a $1,000 deposit, and no one contacted me for 8 weeks - despite my calling multiple times and leaving messages. Because of the poor customer service, HomeFix gave me a $500 discount, but the project was way, way overpriced. The installers, while polite and efficient, played their radio so loud that I had to cancel work-related calls while they were there. The quality of the product seems to be fine, but overall the experience was terrible. I won't do business with Homefix again.
Response from Company:
We are sorry we were not able to meet your expectations, but we are dedicated to addressing your concerns. We recognize that you left this review a considerable amount of time ago, but please feel free contact our new Communications Manager Will H. at 443XXXX if you have additional concerns, or if you want to provide additional feedback.
5.0
Harriet M.
Durham, NC
11/15/2018
Response from Company:
Great to know that we served you well, Harriet. The HCR goal is always to provide excellent product with superior customer service. We appreciate you taking the time to share your thoughts, and are very happy that we met our goal with your project.
5.0
John E.
Smithfield, VA
11/7/2018
Very professional
Response from Company:
Thank you for rating us so highly with 5 stars! We aim to please every customer with excellent services and materials, and it looks like we did so with you and your home. Welcome to the HCR Family, and we look forward to years of protection from our product on our home!
3.0
Willie B.
Henrico, VA
11/5/2018
Be very careful with this company. If I had taken the time to check out other reviews, I would not have hired them. I had an issue where an item went missing after one of their subcontractors performed some work in our home. Homefix was very reluctant to reimburse us for the item even though we had just had the roof installed and signed off on thousands of dollars of financing. They offer a 50 year warranty but what good is the warranty if the company does not stand behind it, which I am convinced they would not do based on my dealing with them so far. I couldn't even get the salesperson, Lori to call us back when we left her emails and voice mails about the issue that we were having. Be ware.
Response from Company:
We are very sorry that you are unable to locate your missing BB gun, but a thorough search proved that none of our crew members or their vehicles contained/possessed the item. We would never shy away from taking responsibility for any accidental damage or loss caused by our install or team. We stand by our commitment to serve you and your roof for the entirety of the warranty period. We wish only the best for all our customers, and will continue to work to achieve your satisfaction.
3.5
Jo-anne Q.
Manassas, VA
11/5/2018
The window replacement process and installation was great.
Response from Company:
Very pleased to know that your window installation was great! Thank you for taking the time to share your thoughts about the process, and welcome to the HCR Family. We are happy to count you among our thousands of satisfied customers, and look forward to another opportunity to serve you.
4.0
Nancy M.
Linden, VA
11/2/2018
Expensive but it needed to get done. The crew is wonderful that installed the gutters. I didnÂ’t know they were coming because nobody called me and told me which is important and thatÂ’s why customer service was not the best.
Response from Company:
I am very sorry that you were caught unaware with the scheduling. We make every attempt to inform the homeowners of the crew's arrival, but the nature of gutter install sometimes requires our team to pivot and change course due to weather. As this install is minimally impactful on homeowners and doesn't require admittance to the home, we can sometimes accelerate the installation process to provide you with services on minimal notice. We trust that the new gutter perform well, and we are happy to hear that you were pleased with the crew. Your comments and feedback are noted, and I will revisit the issue of notification with my team. Thank you for taking the time to share your thoughts.
4.0
Gerald L.
Henrico, VA
10/31/2018
Seems like a fine company but will know more after installation
Response from Company:
Welcome to the HCR Family! We are excited to serve you and your home, and look forward to your install. Please let us know how we do, and know that we take all our comments and feedback seriously. Any way we can improve the process and your experience is valuable to us.
5.0
Craig M.
Essex, MD
10/24/2018
They did a great job, the home looks great and they did it in a timely fashion and cleaned up all debris afterward.
Response from Company:
Thank you for taking time to post about our work. Treating customers and their home with respect is paramount to us. We are very glad to have served you well. Please let us know how we can help you in the future. We are always a phone call away!
5.0
Nathaniel S.
Round Hill, VA
10/23/2018
From start to finish the process was positive. James Taylor made a great introduction and he stayed in contact through the whole process making sure things were going as expected. He's remained available for questions after the install as well. Carlos and his install team were very professional - installation was fast and they cleaned up after themselves. We're excited about the X5 windows and have definitely noticed a difference in the climate and comfort of the house.
Response from Company:
Each day and each new customer brings us the opportunity to help improve a home and the quality of life for those who live there. Thank you for trusting us to work on your property, and for taking the time to share your opinion of our team. From start to finish, we pride ourselves in doing the best in every opportunity. We will always try to stand by that, and we are very glad to have do so in this case. Thank you!
5.0
Lorna A.
Strasburg, VA
10/22/2018
HCR really understands the words "Customer Service ". First person I spoke with was Jenny and right from the start I felt like I was working with the right company. She treated me the way I felt she would have wanted to be treated if our roles had been reversed. The Golden Rule. Her Manager Miguel was equally respectful of me and my needs and worked with me to provide the best deal he could. Installers were on time, efficient and answered all my questions. It was obvious they knew what they were doing. I would HIGHLY recommend this company. I may go to them for my roofing job in the Spring as well.
Response from Company:
We are pleased to know that you had such a great experience with HCR, and will only ever work to keep your high opinion of us. It means a great deal to our team that we received your praise, and we thank you for taking the time to share your thoughts. Welcome to the HCR Family, and please let us know how we can serve you again!
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