- Residential Work
HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process88% Recommended
36 Years In Business
Company Details
- Verified Licenses
- Bilingual
Hours
- Mon: 8:00 AM - 8:00 PM
- Tue: 8:00 AM - 8:00 PM
- Wed: 8:00 AM - 8:00 PM
- Thu: 8:00 AM - 8:00 PM
- Fri: 8:00 AM - 8:00 PM
- Sat: Closed
- Sun: Closed
View All Details & Credentials
Service Details
Areas of Expertise
- Windows/Doors
- Roofing
- Siding
- Solar Shingle Roofing
- Gutters
View All Offerings and Cities Served
Deals
Cost Information
- Free Estimates
- Credit Cards Accepted
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Save 50%
Save 50% on Gutters w/ purchase of a new roof (Excludes Layo ...
Reviews
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Showing 231-240 of 243 results
4.0
Tammy R.
Dover, FL
11/16/2016
very professional and cleaned up after themselves. great work. thanks
Response from Company:
Thank you for taking the time to share your thoughts on our work. We are very pleased that we earned your four star rating. Please let us know if we can be of assistance now or in the future, Tammy.
3.5
Exa R.
Winston Salem, NC
11/6/2016
They were on time. Not as clean as they should have been, but did a nice job with the insulation.
Response from Company:
I am so sorry that we fell short of your expectations. I would like to be able to understand more about where we fell short in your estimation. I appreciate the time you took to post your thoughts, and we take our customer feedback very seriously. If you would be willing to reach out via phone, I would welcome a short conversation to understand how we might have done better. I can be reached at my direct number, 443-922-2220. Thank you very much for your time, Amie Sevrin
3.5
Sabrina G.
Newport News, VA
10/15/2016
Job done in a timely manner.
4.5
Dick Z.
Reston, VA
10/11/2016
Came with a crew of ten (as promised) and finished in one day - even though they had a bit of a difficult site to deal with. They took abot 30 minutes and created a"bridge" to remove debris. The crew chief summed it up "We like to come prepared for anything - but the real fun is creating solutions".
Response from Company:
We always strive to care care of our customers, Dick, and you are describing the "can do" attitude that we like to hear about. Thanks for taking the time to post your kind words. We look forward to serving you again, and would be eager to assist you in the future.
4.5
Danny C.
Triangle, VA
9/30/2016
The foreman and 3 man crew did an outstanding job on my roof. They showed up early and got right to work. I was there through out the entire process and never say them take a break. They were professional and courteous. Job well done! I would recommend to everyone, these guys do a great job.
Response from Company:
Thanks for the great words about our team and your project, Danny! We are so pleased to have taken good care of you. Please let us know how we can continue to serve you going forward!
5.0
Herbert S.
Suitland, MD
9/15/2016
Good service
Response from Company:
Thanks for taking the time to post about your experience with HCR. We are pleased to have met your needs. We look forward to serving you in the future!
5.0
Ding W.
Chesapeake, VA
9/5/2016
Professional, prompt ,
Response from Company:
Thanks for taking the time to review HCR, Ding. We are so pleased to have provided with professional and prompt service. We take pride in our work and how we treat our customers, as we strive for 100% satisfaction. We will always be available to you, now and in the future. Thanks for trusting us to work on your home.
3.5
Kathy K.
Amado, AZ
8/31/2016
The company called to schedule 2-3 weeks in advance, but no reminder calls, and no time of arrival was given. Workers showed up after noon - after I called the office to see if they were actually coming or not! The workers did knock on the door to let me know they had arrived, but did not review the purchase (I had to ask to be sure they were adding the gutter guards), and they left without notice. They left a wire hanging down. I called the local office to have them come back to fix it, and was promised that they would come back the next day. they did not. It was not until the corporate office called for a customer satisfaction survey (a week later) that it got taken care of. Overall, I am satisfied with the product, but we haven't had any big rainfall since installation!
Response from Company:
Thanks for taking the time to talk to me, Kathy. While we did have a hiccup, I am pleased to know that our conversation resulted in taking care of the issue with the wire. I have also mentioned to our scheduling team that there was a gap in communication. I thank you for your feedback, as it has allowed us to improve our systems. We take your comments very seriously and have made changes as a result. In the end, we are pleased to have provided with you a product with which you are satisfied. I invite you to reach out to me or the team at any point if you feel there is anything we can improve for you. My direct number is 443-922-2220. - Amie Sevrin
4.5
Glenn R.
Norfolk, VA
8/16/2016
Sales and estimator were professional, thorough, and not pushy. Installer was experienced, professional, and tidy. The Windows came out great. Since most individuals work, the Company needs to be more specific on construction planning. Therefore, better communication from install to completion would have been beneficial to homeowner. Overall, we are elated to have new windows!!!
Response from Company:
We are so pleased to hear that you had a great experience with HCR. We pride ourselves on treating every customer like a family member. It's nice to know you are please with your windows. I also want you to know that we are making changes with regard to our communication and scheduling process, as a direct result of customer input like yours. Thank you for taking the time to make these notes, and know that we are taking action to improve in that area. We will always be here to listen and assist our customers in any way we are able, now and in the future.
5.0
Pam S.
Virginia Beach, VA
8/11/2016
Salesman was very nice. Work was done quickly.
Response from Company:
We are so pleased that you enjoyed working with HCR. We thank you for your kind words and take great pride in making you a happy customer. We look forward to serving you again, should the opportunity arise.
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