JES Foundation Repair

Very good company. Good service and very professional in their work. Very friendly. Explained every step completely. Very satisfied.

the technicians were very professional, cleaned up when finished and very customer oriented

DO NOT HIRE THIS COMPANY! DO NOT HIRE JES CONSTRUCTION LLC! On 6 Aug 16, we met with a JES representative & signed an $8435.00 contract for 2 jobs, Polymer Fill beneath the garage floor & CarbonArmor strapping for the resulting tilt of the affiliated basement wall. Required down payment of $1687.00 paid & within six days both jobs scheduled for 16 & 22 Sep respectively. Since then pretty much nothing has occurred as stated or scheduled. Having kept a log of events, some examples of JES poor job management, poor communication & poor customer service include – 1. 1st CarbonArmor appointment required rescheduling due to JES not having obtained necessary permits 2. rescheduled CarbonArmor job left incomplete due to not having the necessary equipment or expertise to access all required strapping areas, known to JES in advance, after cutting a 3 x 2 hole in hallway wall 3. being notified on day of scheduled appointment of personnel non-availability 4. personnel calling on a scheduled day to arrive late 5. not receiving promised update calls & only obtaining status of uncompleted CarbonArmor job via PolyFill inspector who called while on property 6. failed 1st scheduled inspection of the CarbonArmor job by the JES subcontracted 3rd party certified inspectors due to JES not meeting their own engineering requirements 7. 3 requests by phone & email for final payments of non-completed jobs 8. personnel arriving & waiting on premise for unscheduled appointments; notified by voicemail upon arrival home from work, & a 2nd time after notifying JES that no one would be available during a defined period 9. after reminding JES that we would no longer coordinate with the scheduler we were referred to another individual who would contact us only to find several weeks later, when we contacted him, that he was not aware of any issues; & has since quit 10. 2nd failed inspection of the CarbonArmor job due to no changes from originally noted issues; no communication between JES and inspector to discuss possible acceptance of current job, only a request to re-inspect; no JES employee had ever returned to the property to make any corrections since 1st failure. On 6 Feb, we were forced to cancel & reschedule our hoped for last appointment of 8 Feb due to work considerations. We were told the replacement employee or General Manager would return the call. No communication received until the General Manager responded to our refusal to pay the 3rd final payment request for an incomplete job on 7 Mar. She offered 25 Mar as a possible date but already schedule travel did not allow it. On 24 Mar JES called to verify yet another unscheduled appointment. On 29 Mar an email with an attached letter explaining our frustration was sent to management level employees, the 3rd party inspector & salesman. The salesman responded within 30 minutes stating that he was unaware of any issues besides those mentioned in the phone messages we left over the previous

I couldn't be happier with our end product. The entire process was easy! Christian Martin came out and did a very detailed inspection of our crawl space, took tons of pics then sat down with us to go over everything he found. He was very honest in the fact our space wasn't bad at all. There were minor issues but nothing that was extreme. He went over every product and each warranty and made us feel comfortable with each product and going with JES. We were told it could be up to 5 weeks out but to our surprise we got a phone call and they could fit us in within the next week! It took them no time to get everything done! The foreman, Cameron was great to deal with. All of the workers were very respectful and polite. They had to come into our home and thru our master bedroom to get to the opening and they did everything to make sure there was no dirt or mess thru our home. I would recommend JES for anyone needing any work!! We couldn't be happier! Thanks so much!

I was doing a remodel of my large basement room and thought it might be wise to have my foundation inspected since I was ripping everything out and starting from scratch. I contacted JES and my sales person Dieter who came out for the appointment was a wealth of knowledge. He was able to help me identify that a large part of my floor was dipping down nearly 3 inches. Dieter helped me to determine that it was worthwhile to raise the floor up with a Poly Foam service. He was fantastic in providing me with the necessary information, never making me question whether or not I needed this, his genuine approach gave me the confidence that this was the right decision. Steve was the technician who came out to complete the job and I have never met a better, more friendly and more positive person in any customer service situation I have been in. He was absolutely great at completing the job, but also in his knowledge base as well. He helped me make sure I had the poly foam where I needed it by letting me know why I had the issue in the first place.. I would highly recommend using JES and request Dieter and Steve to work with. They are awesome!

Great sales person, friendly and easy to work with.

Scheduled service for encapsulating crawl space 1 month ago and they have yet to complete. I was given a scheduled time frame of 3 days. Left large packet of materials on lawn for > 1 week which in turn killed all the grass as well as, broke and removed porch skirting panels which remain unattached. Unacceptable, unreasonable time management, inadequate person to person communication among their crew members to accommodate my professional capacity due to their initial cancellation. As for the quality of service that is yet to be determined...

When the workers arrived in mid July they looked at the job and determined that they could not guarantee they could do the job. A decision was made not to attempt job. If it failed we would be out $2704.Really appreciated the men that came to do the job. Only truthful people so far.. Company promised to have our deposit in the mail to us by end of the week. 6 weeks later and still no deposit from them. Also can never really reach anyone in authority to speak to when I call. Next step probably court if nothing by end of this week.

The crew from Evergreen were courteous and professional. Joe Caruso was our point of contact and he was a delight to work with. He managed to get us in on the schedule early as we had unhappy tenants. The work was done in a timely matter. The only thing I wish was done better is covering the carpet stairs, it got really beat up with the traffic of going in and out.