JES Foundation Repair

JES came on time and finished when they said they would. Their employees were courteous and worked diligently.

They left concrete residue all over my driveway and under my carport. They said they was putting in a pump system but they came with the same pump I had just a 1/2 horse power more. They used my cut out for my pump and added their stuff. I thought they was gonna put a better pump system in. Left a white cut out hole on the side of my house then cut another hole. So how did it go for me pretty shabby to me. Signed: Ronald E. Banks

Working great and we have had serious rains.

The JES crew from Roanoke (Calvin, Andrew, Eric, and Treyvon) were exceptional. They worked steadily and were very skilled and professional. The final product was even better than I expected. I think it is also important to note that, as a woman living alone in a rural area, I found these folks to be courteous, respectful, and I felt very safe. I would totally recommend them and would hire them again if I needed their services.

The JES crew were efficient, flexible and professional. Would absolutely recommend. Shout out to Calvin and his crew: Andrew, Trevon, Joseph, Mike and Aaron! Thanks for the great work. What a relief!

Timely and efficient

Wonderful , I am a registered Virginia Contractor and I will recommend this company . If I need a crew I would hire them if available .

Great! Problems solved!

I wasn’t pleased with the instructions I received from the salesperson with some of the presort that was needed before repairs began. This ended up cost me an additional $1200. The crew that worked on my home was top notch, Charles Byers, James Spencer and Tommy Fischer were professional and very efficient. I knew everything that was going on as they worked.

Would NOT recommend any work from the Manassas Office. This JES office has poor customer service and communication. I have sent emails and requested phone calls, of which they do not return calls, and when they do send emails, it curt and does not answer the situation. The job was to dig around the foundation to reseal the outside of the foundation/basement. JES informed me on the morning of the scheduled work that they needed to push back a day due to weather without checking the forecast for the location of the home which is located 40 from the JES office. When they did show up at the job site, they were not equipped with all the necessary tools. JES cut my waterline (private water utility) and continued to dig up pipe thus causing replacement of 12 feet of water line vice 2 feet of water line, this was a substantial difference in repair cost that I paid. JES originally tried to have me incur all costs but stated that I proved that I was only responsible for the first 2 feet of damaged pipe and the supervisor had the crew continued to dig/damage the rest of the pipe after it was located. The plumber of JES was unavailable, so I located a local plumber who did the repair, being out at my home until 10:00 pm that evening. I paid the emergency fees out of my pocket. JES then cut the water line AGAIN on the following day, even though the water line was visible, and the area should have been dug by hand and not with mechanized equipment. The foreman did not inform me of this damage, I only learned of the water being shut off when I tried to use my sink. JES could not locate a plumber to do the second repairs therefore I had to obtain my plumber, who was at the house until 11:00 pm fixing the problem. Again, I had to pay out of pocket. When addressing this to JES, they did remove the fee for both days (minus the $250) but stated *This was a courtesy from us to you.* Even though the fault was JES and not mine once the pipe was visibly located. Once the job was finished, within a week the sealant on the foundation began to peal and JES had to return to *repair* and reseal at ground level. The work was shoddy, JES left the job site looking like a new construction site, as the finished work was minimal with seed and straw but no grading, therefore my yard was a muddy mess.