JES Foundation Repair

Excellent, professional service! I actually could not say enough about JES. From the moment of arrival to the time of departure, Todd thoroughly explained every step of the process for our evaluation. He even took the time to repeat himself several times as I wanted to ensure I understood everything correctly. He was very thorough and kept us informed throughout. He took what was potentially a negative situation with our foundation situation and turned it into a workable situation that could be fixed with viable options that were affordable for our family.

We found them to be straightforward with their inspection, assessment, service and follow-up. They were honest about the services needed and costs. Technician Kunkel was fantastic!!!!

They did a good job. $1.000 more expensive than another company that we were talking to. They claim they would match competitors price but I missed contacting them within 30 days so I didn’t get the discount.

Had my patio leveled. They did a great job. Very pleased.

The guys were courteous and they worked fast. Cleanup was great. I am very satisfied with JES Foundation Repair.

Very expensive, but Good.

Michael, Deron and Steven did a great job waterproofing our basement. They worked hard, paid attention to the details and got the job done. They were very polite and professional. I would have no reservations recommending them to someone needing their services. Great job guys!

I was extremely impressed with the very fine service I recieved from J.E.S. Foundation Repair, Salem, Va. They installed a French drain behind my house and across a portion of my yard in Oct. 2021. They were very professional and courteous from the rep they sent to assess the situation to the very efficient appointment updates as to when they would start the job. The crew called ahead when they were on the way and arrived right on time and also finished the job on time. Names of the crew as follows: Forman : Nathan Patterson and Calvin Coffee Co-Formen : Luke Morris, James Spencer, and Joseph Reid Installer : Antonius " Venom " Campbell All very respectful , efficient, and courteous workers and were very carefull not to damage my property as they worked.

Would NOT recommend any work from the Manassas Office. This JES office has poor customer service and communication. I have sent emails and requested phone calls, of which they do not return calls, and when they do send emails, it curt and does not answer the situation. The job was to dig around the foundation to reseal the outside of the foundation/basement. JES informed me on the morning of the scheduled work that they needed to push back a day due to weather without checking the forecast for the location of the home which is located 40 from the JES office. When they did show up at the job site, they were not equipped with all the necessary tools. JES cut my waterline (private water utility) and continued to dig up pipe thus causing replacement of 12 feet of water line vice 2 feet of water line, this was a substantial difference in repair cost that I paid. JES originally tried to have me incur all costs but stated that I proved that I was only responsible for the first 2 feet of damaged pipe and the supervisor had the crew continued to dig/damage the rest of the pipe after it was located. The plumber of JES was unavailable, so I located a local plumber who did the repair, being out at my home until 10:00 pm that evening. I paid the emergency fees out of my pocket. JES then cut the water line AGAIN on the following day, even though the water line was visible, and the area should have been dug by hand and not with mechanized equipment. The foreman did not inform me of this damage, I only learned of the water being shut off when I tried to use my sink. JES could not locate a plumber to do the second repairs therefore I had to obtain my plumber, who was at the house until 11:00 pm fixing the problem. Again, I had to pay out of pocket. When addressing this to JES, they did remove the fee for both days (minus the $250) but stated *This was a courtesy from us to you.* Even though the fault was JES and not mine once the pipe was visibly located. Once the job was finished, within a week the sealant on the foundation began to peal and JES had to return to *repair* and reseal at ground level. The work was shoddy, JES left the job site looking like a new construction site, as the finished work was minimal with seed and straw but no grading, therefore my yard was a muddy mess.

excellent tech