Dayco Systems LLC

When I called for service, it was apparent to me that the unit needed coolant (R410A). The representative on the phone described a few issues that might be the problem and scheduled an appointment for a technician to confirm/deny these theories. I was given a 2.5 hour window, and the technicians arrived in the first half of that window. Despite the fact that R410A leaks are often easier to find than freon leaks, this one wasn't easy to find. However, the technicians persisted and finally found it. Unfortunately, the part that was leaking and needed replacing was almost as expensive as simply replacing the outdoor unit (and once you added the labor, it would have been more expensive than replacement). I was fairly certain that my system was out of warranty (I couldn't remember when I had it installed) and the lead technician made a couple calls to confirm this. He then called the office and got a quote for a new outdoor unit, noting that the indoor unit would need no maintenance or alteration, despite the fact that the new unit would be a different brand. Unfortunately, I'm not able to handle the cost of a new unit right now, but if/when I am, I'll be calling Dayco to put it in.

We have used Dayco as our heating and air service for over 12 years. We renew a service contract with them each year for our three heating/air units, so they get the units ready for summer and winter and check things out twice a year. The original owner, Dean, used to service our units personally. Now he has merged with another company. He is still overseeing everyone, but rarely makes the visits to the houses, from what I hear. We loved Dean's personal service and vast knowledge, combined with his fair prices, and honest assessments. I am happy to report that the younger man who came out for the company in May was also knowledgeable, honest, and fair, although not as warm and kind as Dean. We had to have a service call at the beginning of the really hot weather, and he could have convinced us that it was time for a new unit, as one of ours is pretty old. Instead, he laid out our options, explaining the pros and cons of just refilling the freon, replacing more expensive parts, waiting to purchase a new unit, making smaller temporary repairs, or buying a new unit. He admitted that without going inside and doing the more expensive repair or replacement, we could end up losing the money we were putting into freon, but he didn't try to push us in either direction. It is clear that we will need a new unit in the near future, but things have been very cool since he left. It's refreshing to have a company really try to help you save money. That earns our trust and respect, and we know they will be the ones to install our new units, as needed.

They are doing fine. I usually pay for the contract at one time. I paid for the contract in the spring. They will come back in the fall before the heating season starts and they will do that service again. They just did a good job and quickened things. They have done things when they have been here on service calls at no additional charge. I was having an issue the first time they came. I wasn’t getting good air conditioning downstairs and they realized that the fuse on the outside unit was unplugged, probably because of some outside siding work that I had done. So they just looked at it worked on it and fixed it. There was a contact stuck open on one of the AC units, which they fixed and told me to keep an eye on it in case anything goes wrong with it. I feel like they have a reasonable price. I have two systems and they are reasonably priced and I can do the contract. I think it gets me priority service if I do have an issue, and I get 10 percent off or something, being a contract member. They are very helpful and there is no high pressure or anything, and they do a good job. What they consider their basic service is just a good level service and it is not minimal. I can depend on their coming. If I do the contract, they send me a notification reminder once a year that it is time to schedule the maintenance. I just think that they are basically very customer service oriented. I think they are competitive with other companies that I have seen. I used them with an Angie’s List deal and it was a really good deal at the time for having service done. They are really responsive. I call and get my appointment scheduled and they are here when they are supposed to be. I haven’t had any issues with them on punctuality.

On Memorial Day weekend our 28 year old air conditioner failed.  We called Dayco systems on Tuesday morning and they came out Tuesday afternoon.  The service technician checked out the AC compressor and found that the motor was bad and told us it would cost almost $600.00 to replace.  We felt that, since the air conditioner & furnace were 28 years old and original to the house, it simply wasn't worth putting the money into fixing that old a unit.  The technician gave us several options for fixing the entire air conditioning & furnace system as well as payment and financing options.  We had all the information, in hand, to make a decision.  When we decided what we wanted, we called the office and told them we would like to schedule the replacement.  We got a call that afternoon that they would replace our entire system the next day.  The were here right on time and worked until after 7:00PM to get the job done and done right.  We love the new system which works great and highly recommend Dayco Systems to everyone.  Their service is highly professional as well as courteous and reasonable.

Wayne arrived on time and was friendly and professional. Our capacitor was dead and so he installed a temporary to see if that was the only problem. Unfortunately it wasn't. All the freon had leaked out over the winter. Wayne added a small amount at no cost to us so he could determine where the leak was located and then presented me with all my options from simply replacing the capacitor and freon (not reccommended as the current price of freon is high and it could all leak out again quickly) to replacing the a/c system. Since our a/c is 16 years old it is time for a new  more efficient system. He wrote me up a reasonable estimate and we will probably go with Dayco after getting 2 more estimates for comparison's sake. Wayne was at my home for over an hour and took plenty of time to explain everything to me. I was charged the agreed upon price for the service call which will be deducted from the cost of the new unit if we use Dayco. All in all a positive experience.

We couldn't be more pleased with the service provided by Dayco.  After deciding to finish our basement, we got several quotes from HVAC contractors.  Dean came out to our home and not only provided us with a detailed quote but also both educated us on how the systems actually function and provided us with two options (separate AC or zoned system) via a formal written bid, ultimately suggesting we go with the cheaper option, which we did.  (I also casually mentioned that the builder had put our upstairs thermostat in an awkward location, so Dean offered to move it for free -- which his guys did!)   The crew was extremely polite and capable, and when we hit a small snag with a Sandy Springs inspector (unrelated to Dayco's work), Dean sent his crew out to fix the problem for a substantially sub-market price.  The finished product is exactly what we wanted at a lower price than we expected.  In an industry with a lot of unscrupulous participants, we'd highly recommend Dayco as extremely trustworthy, highly skilled, and reasonably priced.

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Jacob and Justin showed up on time and explained the work they would be performing. By the end of the day, we had a completely installed, perfectly functioning,guaranteed, 16-Seer HVAC system.  When they left you could not even tell they had been here.   We couldn't be more pleased with the price, quality of workmanship, products, and the overall professionalism of Dayco.  I will definitely be calling them for all my maintenance needs.

They did a good job and took care of the HVAC. One technician came out and did a standard quick check and everything was okay. He was professional and kind. They were also on time and called ahead.

From quote to install, a very positive experience. Dean provided a competitive quote quickly and professionally, then accommodated our schedule for a quick install. The technicians were knowledgeable, friendly, and professional. Highly recommended -