Dayco Systems LLC

When placing the call to have the service done they were able to book the appointment for just two days later and they were very friendly when talking with them. Jerry was the technician that arrived at home within the time frame given to me during the initial call and also called me when he was about 20 minutes out so that I could escape from work to meet him. After a short conversation of why I called for the service he started his inspection. To inspect the two units it took about 30-40 minutes and when he was completed he took the time to explain to me what he did along with the outcome of any tests that were performed.  My overall experience with Dayco and Jerry was professional, courteous, and informative. I will use Dayco in the future along with recommending them to friends and family.

Good overall.  He was very responsive to any questions/concerns.

Very professional and knowledgeable staff finished the job the company promised.

Dean sets the bar for excellence in every area of service. I have never been disappointed with the quality of his work, punctuality, willingness to clearly explain what is being done and why, and doesn't sell a customer something that is not needed. He is thoroughly knowledgable about his business and very professional. I trust his judgment and advice. Philip, who is the person I speak with to arrange appointmentsis pleasant, professional and always willing to assist. The overall quality that sets Dayco above their competition, is the consistent philosophy and execution of excellent customer service beginning with the initial appointment setup through the completion of the service call. I would, without reservation, highly recommend their services and look forward to knowing I can depend on them for future heating and airconditioning system needs.

Good job!  This was really helpful because our tennants expressed unfounded concerns about the HVAC, and this inexpensive service quickly put a complete stop to that because the technician was able to give both systems his blessing.

As I reported before on the work Dayco Systems has done for us and our home.  I thought I needed to report one more time.  At this point I do think I have met all the employees except for Phillip.  His is the voice behind the phone when I call in a panic that I need to reschedule or have allowed so much time to pass.  As I mentioned in my previous report back in July (work was done in May) that Dayco was very patience with me and was going to have them come out to remove all the duct work and replace the heat and air units in our garage apartment. Ben and Ryan arrived at 9 am and were here until sometime after 7 pm.  They were professional and as I asked if they would like some cold water to drink, they both replied no thank you, we each have a gallon with us.  I even offered them lunch but they had that as well.  I felt very comfortable around them as I was in and away from the house often.  Ben even asked me questions and explained certain situations so that I was informed of what they could do at no extra cost.   As they finished they had cleaned up all areas and I found the floors in better shape than they found them. (I was expecting a huge cleanup for myself). They also told me that Bob would be out the next morning to set the units for operation. As expected Bob was here on time and to the point, but very polite. He instructed me on the dos and don'ts with the thermostat.  Some of it I knew and some was new to me.  I was thankful for his information so that I could use his instructions to tell my teenagers that what they have been doing could cause more problems than good.  If you have or have had teenagers then you know they know everything!  Again, thank you Dayco Systems for a pleasant job well done.

We knew we had to replace 2 forced air heating furnaces (they were already over 20 yrs old). I joined Angie's List specifically to find local contractors who had good overall scores/reviews. I chose the top 2 to contact and request an estimate. Both companies (Dayco being one) responded the same day. Each was professional, prompt and polite. Dean from Dayco went an extra step of wearing boot covers before entering my house. He is a very personable man, and explained everything to me in detail.  Besides the 2 furnaces, he was going to replace the ancient thermostats with digital ones; bring the flue pipe up to code; install a safety switch and pan and a couple of other things. He also gave us a surprisingly affordable estimate - on two levels, which is not something the other company did. Dayco is a Trane dealer (a brand I had actually heard of, though I am in no way knowledgable about heating units), and said we had a choice of 'builder grade' or 'residential grade'. Dean did not try to guide me toward either one, he simply stated the differences. We chose residential grade, which was nominally higher, because of the insulation and placement of one unit in our attic. But it was nice to have the choice presented to us. I let Dean know on Friday that we would like to contract Dayco's services - and he scheduled the installation for Monday! He told me the crew would arrive between 9-9:30 am, and he called at 9:05am to let me know they were on the way. They arrived before 9:30. The 3 man crew was also very polite, personable, professional and did their best not to interrupt me during the installation - as I run my business from a home office. I also have a rather large, noisy dog - and they were all fine/relaxed with him in spite of his frequent protective barks.  The crew covered all carpeted areas under the attic access. They wore boot covers. They worked steadily through to a brief lunch break, and finished installing both units, hauling the old ones out, leaving a clean house at 4:40pm. Dean came at the end to inspect the work, explain the new thermostats to me (they have scheduling), and presented the invoice which we promptly and happily paid.  One of the best experiences we've ever had with work performed on our house. We've already recommended him to our next door neighbor, who is likely going to contract them as well. I would definitely hire Dayco again - and may need to sometime next spring or summer, as we also have one ancient air conditioning unit.

They did a good job. We now have a service contract for a year with them. I would recommend them.

They came at the time agreed upon, performed an inspection, told me exactly what to expect from my outdated unit and were very professional. I know the unit is near the end of its life, but they advised me to wait until I needed to replace it as energy costs will not completely offset the cost of the new unit. When it comes time to replace the unit they have already earned my business.

Dean comes out twice a year for maintenance. He is also very responsive if there is an issue with one of the systems.