Varsity Home Service Company, Inc.

Your recommendation means so much to us! Thank you!

We are sorry to hear this perspective. As a trusted, family-owned and operated company of more than 60 years, please know we take all customer concerns very seriously and very personally. We can assure you that we would not be in business for more than six decades if we had any intent to overcharge. Rather, we are dedicated to providing top quality home repair and installation services by using the best materials and equipment in the industry and providing top-notch workmanship on every job. We may not always be able to offer the lowest cost, but we will always do a great job at a fair price and stand behind our work. This is also why it is our policy to provide upfront pricing requiring homeowner approval prior to performing any work to ensure there are no surprises. However we are humans who understand that home service repairs can be an unwelcome expense! As you know, upon hearing of your concerns, our management team made every effort to reach a fair resolution. While we respectfully disagree with your claims and positions stated above, your satisfaction is important to us! Please feel free to reach our customer service team at 631-567-4600.

Thanks so much for taking the time to write about your experience. We're thrilled to hear that you appreciated our team's efforts to protect your home and communicate your service options without sales pressure. Respect is everything, in our humble opinion! As a family owned and operated company, we are grateful for your business.

Thanks so much for taking the time to write about your experience! It is our top priority to treat our customers with the utmost care and concern, so we're thrilled to hear this was reflected in your experience with respectful, professional service.

Thank you for sharing that you found our team to be fast, friendly and professional. We appreciate hearing your feedback!

We are sorry to hear this perspective. First, it is important to note that this review is not based upon a personal experience you had as a customer. The actual customer we worked with wrote a five-star review - of their own will - stating "I am very happy with the prompt service. Explained everything very clearly. Would definitely recommend them." Now, to address your claims. As a trusted, family-owned and operated company of more than 60 years, please know we take all customer concerns very seriously and very personally. Varsity has worked tirelessly for decades to achieve best-in-class customer service for the Long Island community we serve. We can assure you that we would not be in business for more than six decades if we had any intent to use scare tactics, bullying or overcharging as you claimed. We fully acknowledge no company is perfect and disagreements sometimes happen. In such cases, we always do our best to make things right. However, fair is a two-way street. As you know based upon conversations with our management team, we have spent a lot of time and effort investigating this matter. Based on the facts, we respectfully disagree with your claims and positions after conducting a comprehensive review of the job site photographs and documentation. If we felt that your claims were just, reasonable and fair, we would no doubt take full responsibility. Nonetheless, we regrettably could not reach a fair agreement, and this review is a clear act of retaliation against our decision not to concede to your demands for a 100% full refund for all the work performed.

A work of art... that's what we love to hear! It means the world to us that you recognized and appreciated our team's dedication to the highest craftsmanship. We'll be sure to pass along your compliments to our installation crew!

We're so glad to hear you had a 5-star experience with our team. Thank you for taking the time to write about your air conditioning service!

We're so glad to hear that you felt our team delivered excellent service for your air conditioning visit. Thank you for taking the time to share your experience!

Your recommendation means so much to our team! Thank you for taking the time to write about your experience.