Touch of Class Masonry

Feedback on Frank Turner and Touch of Class Masonry (615-981-5466) I got Frank Turner name and phone number from Angi and asked him to perform the annual maintenance and inspection of my 2 gas fireplaces two weeks ago. Both worked fine the past 3 winters, and I had shut off the gas and pilot lights in the spring as I have done in prior years. He came to my house the same day I called in his shiny, new Hummer (hardly a work truck) which should have been a warning to me. He told me he had been doing this type of work for over 40 years, but his business practices seem questionable. For example, he said he did not have a business card and did not provide an invoice documenting the parts installed or services provided. His website is a single page that lists his address as a P.O. Box. While he accepts credit cards, he said he needed to add 5% to the amount charged, significantly higher than any fee he would pay for credit card processing. He asked that my check be written to him personally (instead of his business), a common way contractors avoid reporting their income. After inspecting my fireplaces, he said the controller and pilot assembly were totally clogged on one, and the other was partially clogged but the pilot could be lit. I approved his replacement of the allegedly clogged controller and pilot assembly and paid him $1,250 for the new parts and his services. He took the replaced controller and pilot assembly with him, leaving me wondering whether the parts were defective and really needed replacing. Shortly after he left, the fireplace where he replaced the controller and pilot assembly was making a loud whistling noise with the fire turned off and the pilot light was burning higher than in prior years. When I asked him to come to adjust the new controller to reduce the noise, he reluctantly agreed to do so (after initially saying that the noise was normal, and the setting of the pilot was fine). His return visit took less than 15 minutes to turn down the pilot which eliminated the whistling. Later that week, we were unable to turn on the fireplace because the pilot was out. I tried to re-light the pilot but was unable to do so and called Mr. Turner and asked him to come again to adjust the controller and re-light the pilot. After telling him I had not turned off the pilot (his initial thought), he said it may have blown out with a downdraft through the flue, but he would not return to adjust the new controller he installed and re-light the pilot without charging an additional $300 service call fee. After a long discussion in which he offered a discount on that fee, he said he would not come to correct the setting on the controller he installed unless and until I paid him the additional service call fee, in essence, not standing behind his work. I was left with an inoperable fireplace. I hired another contractor to come to adjust the controller and re-light the pilot. He did so and completed a much more extensive inspection of my flue and chimney (including getting on the roof and taking numerous pictures for the record) and provided a written condition report with his invoice. His fee was considerably less than the one I paid to Mr. Turner. I am not satisfied with the work performed by Mr. Turner and cannot recommend his services.

Frank was knowledgeable and thorough. He walked me through all of the concerns and offered options. Very courteous and professional!

Mr. Frank was timely, honest, efficient, and knowledgeable. His price was incomparable. You should know ahead of time thereâ s a 5% fee if you use a card.

Frank is the best!!! Very professional and knowledgeable and it was so great that he was able to come out the same day and repair our gas fireplace. Definitely would highly recommend Frank!!!

Frank was very knowledgeable & professional and did an outstanding job servicing & repairing my gas fireplace, even did it the same day I contacted them. Very comfortable recommending them and heâ s my new go to fireplace service technician. Hire him!

Frank showed up on time and did a great job! I highly recommend him

Excellent service and installation! I just love the new gas fireplace. They did a fabulous job. Would recommend them highly!

Prompt response and scheduling and completion of the work needed done

Repaired a leaky chimney and fixed an old flagstone walkway. Both were fantastic when finished. Highly recommend.

Very thorough