DaBella - Sacramento (Roofing)

We have only signed on with Dabella and have not yet begun the project, making it very difficult to rate the quality and customer service. Matt and Sierra Marshall were very thorough in their description of their product, their commitment to service and quality and their love and belief in this company. Sierra worked with us to find a product that would satisfy and work within our budget while stilll maintaining the quality that was important to us. The only down side to this process was the amount of time involved from presenting, to sign on being almost 5 hours. We feel very excited about getting our new roof and look forward to an additional review after the work is completed to report on the customer service and quality we received.

I'm currently having DaBella's side the house with James Hardie (Hardie plank) siding and windows. Josh was very professional and was very patient for all of our questions pertaining to the project. When another contractor gave us a bid for the garage in primed Hardie, Josh was able to offer us the upgraded color plus for less than the other contractors primed and painted. Having available financing was a great plus. I read the other reviews and having the husband and wife available was for the whole process from start to finish of having the project done. If your wanting just a bid, have others give you a bid and then call DaBella's for a quote. Be ready to sign if your serious about doing a project. So the project is not complete yet, but I'm feeling pretty good about the whole process. The only bad thing that if you decide to wait till later then when the salesperson arrives, the percentage of discounts will be less. I understand the concept and accept the idea. Do your homework and call them after getting other bids to take advantage of the offers they offer, I did. I'll follow up when the job is complete.

I have not had the repair done yet but, was impressed with the presentation & willingness to answer my questions in regards to the sad shape of my current roof. Eddie S. took extra care in trying to get us the best financing he could. He was very thorough & knowledgeable in regards to the product he was promoting, letting us know what to expect. Great job.

Outstanding work

Communication is terrible. Calls are not returned. They use sub contractors . Left the work site messy, and took weeks to get their excess material picked up.

Craig Garrison did a through inspection of the roof. Showed us pictures of areas of concern! This helped paint a clear picture of the shape our roof was in. It was informative, clearly explained to us that we definitely needed a new roof.

Installation crew did good job, considering weather. Communication from head office (scheduler/coordinator) was lacking. Phone calls were not promptly returned and consideration to keep customer informed seemed lacking.

Beautiful roof! The work and materials were excellent. Clean up was immaculate. One small miscommunication, but once we connected with the right person, it was taken care of to our satisfaction.

Eddie came out to look at our roof for possibility of replacement. After his inspection he gave us the good news. We only need a cleaning. What a great feeling knowing that a company is truly putting their customers first. Eddie went above and beyond to explain and talk us through information. He didn't have any expectations of us purchasing, but still gave his time to make sure we were happy. What a great guy. Da Bella is lucky to have him. Highly recommend Eddie!

Everyone we worked with was friendly and our roof was done in 3 days. It looks great, happy we selected DaBella.