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HomeAdvisor Screened & Approved
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Learn about our screening process92% Recommended
48 Years In Business
Company Details
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
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Achievements
Service Details
Areas of Expertise
- Residential / Commercial Carpet & Upholstery Cleaning / Min Charge $125.00
- Carpet Repair & Carpet Re-Stretching / Min. Charge $175.00 - 225.00
- Tile & Grout Cleaning / Min Charge $150.00
- Fire, Water & Smoke Damage Restoration / Requires on Site Estimate
View All Offerings and Cities Served
Cost Information
- Warranty Offered
- Credit Cards Accepted
Reviews
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Showing 51-60 of 171 results
3.5
Debra E.
Cleveland, NY
7/10/2020
2.0
Mike F.
Baldwinsville, NY
7/9/2020
The Carpet Doctor ruined my living room sofa and love seat. It turned the cording in both pieces of furniture brown. David Haley, the owner of the Carpet Doctor in Rome, NY, came once to try and clean the cording again after I reported the problem, but had no success. Haley claims that the chemicals his company used may have reacted with the material in the cording. I have had the furniture cleaned before and never had a problem. I have placed 4 phone calls within a 2.5 week period and Haley has not replied. I have no alternative, but to replace the furniture. I do not recommend using David Haley and the Carpet Doctor. Update: 08/01/2020 I just read the response of David Haley to my previous review where I reported that his product discolored the cording and some areas around the cording of two pieces of furniture. He states that we did not call him with an attempt to resolve the issue because he always returns his calls. That is simply not true, because in this case there was never any response from Haley after his crew came to my house after our original complaint. That is despite the fact that his employees said that Haley would respond if we still were not satisfied after the furniture had dried. We phoned him several times after that and left messages on his answering machine, no response. In addition, even assuming that he somehow missed our phone calls, would not it be appropriate to reach out to us directly after reading our post here. it never happened. UPDATED 9-11-2020 My husband and I have reached a satisfactory agreement with David H, The Carpet Doctor.
Response from Company:
My company did clean three pieces of furniture for this customer. One came out fine and the other two did have a problem with the cording on the cushions. The one piece of furniture that came out fine was of a different material. We did go back to clean the two problems pieces and did not have much success with correcting the problem. As far as her calling me and not calling her back, that did not happen. I call everyone back that leave a message for me to do so!
5.0
Michael C.
Marcellus, NY
7/6/2020
One of the most professional services I have ever received. The carpets came out looking new.
5.0
James B.
Marcy, NY
7/3/2020
5.0
Andrew G.
Madison, NY
7/2/2020
5.0
Robert W.
Auburn, NY
6/20/2020
Good job
5.0
Robert W.
Auburn, NY
6/20/2020
Good job
5.0
Mark A.
Baldwinsville, NY
6/11/2020
Techs were polite, efficient, and careful with our property!
5.0
Dean V.
Boca Raton, FL
6/10/2020
4.0
Jodi F.
Fulton, NY
6/8/2020
They are very customer friendly and do an awesome job.They are quick and neat.
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