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Learn about our screening process

48 Years In Business

Company Details

Contact

6490 Pilmore Circle
Rome, NY 13440
http://carpetdoctorofcny.com

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Residential / Commercial Carpet & Upholstery Cleaning / Min Charge $125.00
  • Carpet Repair & Carpet Re-Stretching / Min. Charge $175.00 - 225.00
  • Tile & Grout Cleaning / Min Charge $150.00
  • Fire, Water & Smoke Damage Restoration / Requires on Site Estimate
View All Offerings and Cities Served

Cost Information

  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.6
171 Verified Reviews
  • 5
    135
  • 4
    22
  • 3
    6
  • 2
    5
  • 1
    3

Highly rated for

  • Overall Rating
  • Value
  • Customer Service
  • Quality
Showing 41-50 of 171 results
5.0 Barb rhodes R. Wildwood, FL
9/15/2020

Dave Haley, the owner is very direct and sincere. Michael, the cleaning technician, was honest and thorough. We recommend Carpet Doctor, without reservation. We will ask them to clean our carpets in the future. Barb and Rich Rindo

5.0 Robin W. Clay, NY
9/11/2020

We were very happy with the work we had done!

5.0 Donald T. Rome, NY
9/11/2020

did a great job! carpets look like new.

5.0 Alexandra A. Utica, NY
9/7/2020

Did a great job! My carpet looks brand new

5.0 Kyle T. Warners, NY
8/20/2020

Great price, did great work but we were supposed to have the dog odor removed from the carpets and it was not done that is the reason for the lower rating. Update: Dave called me immediately to help fix the issue in a very timely manner, I was very happy with the results so i updated the stars to 5. Highly recommend this company.

5.0 Ray O. Syracuse, NY
8/7/2020

5.0 Dean D. Marcellus, NY
8/7/2020

Very professional and accommodating. Repair work was done as promised and cleaned up after they left.

5.0 Dudley W. Syracuse, NY
8/5/2020

Prompt in responding, Called me set a time and day. Called 1 hour before to confirm appointment for today. Gave me an estimate after looking at the job. We agreed on the price and he started and completed the job. Very professional and neat.

5.0 Steve B. Norristown, PA
7/15/2020

Great response time after initial request. Arrived on time actually early and did a great job. Highly recommend

1.5 Don S. Syracuse, NY
7/15/2020

Unfortunately, I did not have a good experience with this company. The owner called and did a free estimate over the phone with pictures I sent him. He gave me a low and high price point for the project, which was already a little high, but I needed it done so I agreed. The guy was about two hours late, he didn't have all of the product that he needed (which somehow was my fault), he used inappropriate language, and one of the two seems he put together is already falling apart. After he was done, he handed me a bill for $50 more then I had agreed to with the estimate. Mind you, he was here for 90 mins and charged me $350 (and I provided the carpet and pad). I asked to speak to his boss, who made up some silly reason why I charged more (Home Advisor fees). Afterward, I tried to contact the boss again about the price difference and my concerns and he has not responded or called me back. I would not recommend the Carpet Doctor to anyone, nor will I use Home Advisor again.

Response from Company:

Every time this customer made a call to my company, I spoke with him directly. And when I spoke with this customer I gave him an estimate, an estimate is an approximate cost for the requested job. This customer did send me pictures however, he gave me the wrong dimensions for his doorways. That is the only reason that he was up charged an additional $25. He has never contacted my office with regard to a seam separation problem. The only contact that he made with me via a text was requesting his $25 back.

Photos

American Restorators
8
Profile Pictures

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