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48 Years In Business

Company Details

Contact

6490 Pilmore Circle
Rome, NY 13440
http://carpetdoctorofcny.com

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Residential / Commercial Carpet & Upholstery Cleaning / Min Charge $125.00
  • Carpet Repair & Carpet Re-Stretching / Min. Charge $175.00 - 225.00
  • Tile & Grout Cleaning / Min Charge $150.00
  • Fire, Water & Smoke Damage Restoration / Requires on Site Estimate
View All Offerings and Cities Served

Cost Information

  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.6
171 Verified Reviews
  • 5
    135
  • 4
    22
  • 3
    6
  • 2
    5
  • 1
    3

Highly rated for

  • Overall Rating
  • Value
  • Customer Service
  • Quality
Showing 131-140 of 171 results
5.0 Peter A. Liverpool, NY
2/15/2019

Dave was great and did everything nicely, was nice to talk to and very polite. Would recommend them for carpet repair!!

5.0 Joanne C. East Syracuse, NY
2/6/2019

Couldnt have been better

5.0 Jonathan S. Syracuse, NY
2/5/2019

Great job stretching and cleaning my carpets.

5.0 John G. Syracuse, NY
1/30/2019

Was on time and very pleasant . Stayed with the price he said it would cost. Great job .

4.0 Dan M. Oswego, NY
1/26/2019

For my first ;home adviser experience I will be more willing to try others if I need to. This crew did a very good job, cleaned up and really wasted no time in getting the job done. We're very pleased.

4.0 Ruth T. Oswego, NY
1/22/2019

The contact person will bend your ear a bit, but the crew that came was efficient and did a professional job.

0.50 Mary P. Oswego, NY
1/12/2019

they wouldn't quote the job until they had finished the job and because it was a small area in he middle of the living room and hall way they had a minimum charge of 175.00 plus tax. I was furious. then the next day the spots were back and I called 3 times with no call back till the end of day. they had all kinds of excuses. they set up a time the next Monday and never showed. and now they are coming the next Monday to finish the job they started. terrible service I would not recommend them to anyone. I feel I am owed a refund.

Response from Company:

I, David Haley, the owner of this company respectfully disagree with just about every issue in this review. Mary P. never requested any pricing when this job was initially scheduled. If Mary P. would have at any time requested the cost of the service I would have happily afforded her that information. Mary P. did attempt to contact my office the following day of the service and when I contacted her later that day she was told by me that I was out of town with a personal family matter. We completed a full re-service of this job, unfortunately, the spots on her carpet turned out to be permanent stains.

5.0 Bob B. Baldwinsville, NY
1/3/2019

Very friendly and performed the work meticulously , God Willing.

5.0 Carol B. Rome, NY
12/30/2018

3.5 Jim G. Canastota, NY
12/11/2018

Photos

American Restorators
8
Profile Pictures

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