Benchmark Restoration & Cleaning

Very responsive and the communication was timely. They kept me informed.

Great work, friendly and informative contractor, was on time etc. so 5 stars for the actual work performed. The company send waaay too many texts and emails though, and phone calls confirming appointments, checking in on my satisfaction etc. I hope they find a way to reduce or streamline that, because 20+ messages / emails / calls is excessive for a job that took less than 1 hour, I felt it was disrespectful to my time. So that is why customer service is 2 stars.

Prompt friendly quick and kept everything clean.

they're very good. I'd recommend then highly.

Thoroughly professional from front office staff in providing phone estimate to right-on-time arrival of technician. Forward to the cleaning of household carpet with pet stains galore (and one very urine stinky area left by the prior homeowner 4 years ago) to spotless, fluffy carpeting, leaving my home still smelling fragrant and fresh, nearly a week later. Could I have found a "cheaper" carpet cleaning service? Sure, but you don't get what you don't pay for and BenchMark's team delivered full value for my hard-earned money including completely eliminating the troublesome smelly area from my family room.

Last time I used them, they were great. This time not so much. I think the technician is new and needs additional training. He was very pleasant and professional, but some things just did not come out right. There were whole areas that looked like they were missed, even though I know they were not. There was still cat hair in some areas, and even found some leaf shards in one area I know were not there before. Also, technician thought there were burn marks in the master bedroom, but it was just where the bed made impressions in the carpet. Just needs a carpet rake.

The work was extremely well done, and the guys who did the work were incredibly helpful.

I had a fantastic experience with Benchmark Cleaning. This is the 2nd year that Iâ ve had them clean my carpets in my home. John was extremely professional, courteous, and caring about my home. He is a great, hardworking young man. I had the â Freshen Upâ treatment, that included inspection, walk around, pre-conditioning, pre-treatment and pet stain treatment, and post clean inspection. My carpets are clean, and they are over 16 years old! I definitely would recommend this company - true value for the money!

He was on time and utmost taking the time to protect our other furniture