AquaGuard Foundation Solutions

My wife and I have nothing but praise and thanks for Darius, Malcolm, and Daniel. They installed push piers on our house to stabilize the back and sides, and they kept us informed of their progress every step of the way. They were also very careful to leave our yard around the house in great shape. They are all skilled, hardworking, professional, and friendly, and they know their stuff. AquaGuard is a five-star company and has a five-star team in these guys!

Kurt, Marcus and Freddie came to job on time, were professional, answered all of our questions and did a great job. They also cleaned up thoroughly afterwards.

Brian and George were great. When they arrived they verified what our contract said and explained what they were doing and how it would correct the problem. One extra step was needed when they finished and explained how it would effect the overall correction and provided a quote, which we immediately paid and they corrected. Their customer service was as good as their repair, which is HUGE for me. If anything else from AquaGuard is needed in the future, they will be our go to company. Thanks!!!!!!!!!!

Routine maintenance visit today by Victor. Great communication before visit and arrived promptly. Extremely polite, professional, thorough. Explained everything. Couldn't be more pleased with the service!

On May 4, I met with a Field Inspector (Salesman) from Aquaguard regarding a leak that I had in my basement. He advised that I needed to have my son move some dirt around my foundation to fix the leak in the basement. I found out from a landscape company that fixed the cause of the leak that this would have made it worse. However the Field Inspector recommended new gutters (which I agree were needed), poly-renewal to fix the cracks in my driveway, and column lift for the column in the middle of my garage doors. These repairs were approximately $10,000. My problems started from there. The field inspector led me to believe the my house would be virtually unsaleable if I did not have the repairs completed. As a widow, without any knowledge of home repairs, I trusted what he said. Later I found out that the column lift and the crack repair in the driveway were not necessary. He completely missed a problem with my front porch being separated from the house. I paid a $2,900 deposit with work was to start on June 7. On June 7, The work on the column was completed. A member of the crew said that they were not sure why this was recommended. June 9, The driveway work was completed by a different crew. They arrived 3 hours earlier than scheduled. They said that they had seen much worse driveways. What I did not know was the the work that they do with the polypill does not repair the cracks. It only prevents them from getting worse, according the the Aquaguard crew. My driveway looks exactly like it did before I spent $1500 for repair. Also on June 9, the gutter repair crew arrived. They were scheduled for the afternoon, but arrived at 9:30 am. Following the gutter install, I walked around with the crew foreman. There was one downspout that was not attached to the gutter. I pointed this out to the foreman. He called someone over to fix that. This young man left a hammer in the yard, was told to pick it up, then threw it down in a different part of the yard. This was a preview of the problems to come. The following morning, I walked out on my deck to find it in complete disarray with rusty nails and a black roofing dust everywhere. I picked up over 40 nails. Nails that my grandchildren could have easily walked on. I found large gutter nails in my yard that could have caused injury to my lawn maintenance person or damaged his equipment. My deck furniture and rug were ruined. I sent a text to the scheduler (the only number I had) on Saturday. He did not respond. A supervisor Nick called me on June 13. He sent someone to my home on June 14 to help clean up and access the damage. The person that he sent was injured and could not do anything with his arm in a sling. He also came with no tools, equipment, paper to take notes, a camera to take pictures, nothing. He borrowed my broom and water hose to spray off my concrete patio. It was a nice gesture but absolutely no help at all. I sent Nick a list of items that were damaged. He said that they would take care of it, but there was no follow-up. He said that he wanted to come to my house to see the damage, but because of our schedules, he could not come for two weeks. I sent a text the week he was supposed to be back in town but did not hear anything. I cleaned my deck and replaced the items that were damaged so that I could use my deck. As of August 5, nearly two months after the initial work was completed, I have heard nothing from Aquaguard about them taking responsibility for the shoddy work and irresponsible work ethic of their gutter crew. I am terribly disappointed in this company and would not recommend them to anyone. Additionally, I was overcharged by $2900. I never received any receipt or breakdown for what I was charged by each of the three different crews even though I asked for an email receipt. I did get a refund for the overpayment. Do not use this company if you want someone who lives up to their word, who has reliable, consistent accounting practices and who has employees that take pride in their work. Services: Concrete leveling, Driveway repairs, gutter installation

Chris and Colin were an awesome team and very professional! They showed up on time, gave a work timeline, and completed the job in that time frame. Everything about our concrete repair was explained and executed properly. Very happy with the results.

The work provided was done quickly and professionally with no hassles.

Brian McMaster and George Hiteshew did a great job!

Brian McMaster and George Hiteshew did a great job!

Did a very thorough job in our crawlspace. Very pleased with everything.