P.H.M. INC. dba MURPHYS LAWN & LANDSCAPING

Thank you very much for your business. We hope we can be a help to you in the future

Thank you for your patience. We hope we could be a help to you in the future.

Thank you for your review. We appreciate your response. We can do more work for you.

Thank you very much. We enjoyed doing your previous projects and look forward to when your next project begins this summer.

1). We provide service such as lawn cutting and landscape service for our customers based upon written request. When we receive a written request we write up a work order and we perform the service such as fall cleanups in a timely manner. It is not uncommon the customers clean up a yard partially or fully before we get there but they still want us to do a cleanup. We performed your cleanup October 30, 2014 during the day, but we received a written cancellation later that day in the US mail. When the invoice wasn't paid I sent a note along with another copy of the invoice. The note stated that we would be willing to compromise on the cleanup by 50% off due to the extenuating circumstances. I would have contacted by email or telephone but we never had in your file a contact phone number or email until just recently. The To this day we have not received payment for that invoice. With regard to billing, the previous fall cleanup 2013 was over 15% more than what we billed you for the 2014 fall cleanup. The disposal for the three cleanups that we had done for you, November 2013 through October 2014, were all around 2-3 yd.³ each.  2). We contact our snow removal customers at the beginning of March and again at the beginning of September letting them know what we will be charging for the next snow season. It clearly states in our renewal notice that you can send back the renewal to us in the write cancel on it and mail it back with the return envelope we provide. Otherwise as the letter states the service will begin November 1. We never heard back from you till after the beginning of the renewal. The renewal clearly states that we require customers to contacted 30 days prior to beginning services if they wish to cancel. We invoice the first of the month for that month worth of service. We bill all people who pay by credit card the first or the second of the month. All others customers are required to pay that months worth of service info by the 10th of the month. We had provided service for the entire month of November 2016 so that you were charge for it. 3). On rare occasions a account may by missed in the confusion of providing service in the middle of the night and not being able to identify houses correctly due to snow cover. This was a case with your house. Our policy is to provide service immediately as we did. On occasions some people feel that we should have taking care of their snow removal on the smaller snowfalls. Once we are contacted our policy is to immediately provide service then contact the customer to review their expectations and if need be to adjust Snow depth at which we begin service. We have some accounts that start off at 1/10 of an inch, and others not until 2 inches. We rely upon the customer to contact us if they feel they need more frequent service. Since we never heard from you on this we never address this matter. We determine snow depth by the report of the National Weather Service at the Minneapolis-[Member Information Removed]. Paul airport. Frequently we provide service for our accounts when what was reported from the National Weather Service  does not seem to be reasonable for any particular neighborhood we provide service.

Thank you for your review. We appreciate customers like you. I would have responded sooner but I only found these notifications today. Please feel free to call and ask for any additional services you may need.

Thank you for your review. I would have responded sooner but I only found your review today. Please feel free to call on us for any additional work you may need.

Thank you for your response. Although that this job was done last fall I do not recall talking to you about your fence but I do remember One of my workers mentioning to me that you may want some fence work. I apologize for not calling you back. Unfortunately we had some rather large job scheduled for the following weeks that took up all available time we had until November 24, 2015.

Thank you [Member Name Removed]. We very much appreciate your business.