Level Engineering Dallas, TX

We work hard to provide excellent service. To ensure there isn't confusion or surprises regarding fees, we take the following actions: - Record all calls. We have reviewed this customer's call and can confirm that our fees were shared with this customer, despite what his review said. - Include standard service fees in our confirmation emails. We can confirm that this customer received the email and thus our fee structure, in writing. - Have our engineers review services and charges at the time of the appointment - and have the customer sign when complete. We can confirm that this customers received the information for a 3rd time, as we have his signature on the invoice. We do offer a multitude of (30 +) distinct services, dependent on many variables including project scope, complexity, building department requirements, hours involved, location, etc. We do not review all 30+potential services at the time of the initial appointment, as that would be both irrelevant and time-consuming. Because we work with homeowners, realtors and others who may be unaware of the many engineering and construction complexities, we do our best to explain important and relevant information and fees regarding each specific project. We hope you can understand that, as professional engineers licensed in the state of Colorado, we do bill for our time in preparing and writing reports, liability assumption for accuracy of information contained with written reports, our time for travel to your home for a return inspection, as well as our expertise in providing the required inspection of completed work to ensure it was completed per building codes in your jurisdiction. These are not "add on charges" as you described them, but fees for additional services either requested or required by building departments. We do understand that, as a consumer, it is difficult to know all of the potential cost of a project or repair and that it can be frustrating to hear an additional service is required - that is why we work so hard to ensure our fees are understood and accepted in advance of scheduling any appointments. We thank you for your time in providing feedback.