United Trust Van Lines, LLC

TL;DR: Wow, what a terrible experience. Took longer than promised (and they have 30! business days to get it to you), some missing items, some extra items, heavily damaged boxes, terrible customer service, shady salesperson duped me which cost me an extra $500. I was moving from Denver to Massachusetts, booked the move while working long hours at the hospital so didn't have a ton of time to do research and the salesperson seem trustworthy- promised me that the quote was just a quote and that I would only pay for the space in the truck that I used. When the guys came to pick up the stuff they said they had to charge me the full cubic ft even though I used 100 cubic ft less (a $500 difference). When I called the company to complain they stated that salesperson no longer worked with them and I had agreed to the quote. The guys who picked up the stuff were contractors, they had rented a Uhaul and packed the stuff and brought it to a warehouse where it sat for 7 weeks. I called each week asking for a delivery update and never got any answers. Sometimes was told maybe a truck would go out next week, then nothing. When I asked about the amount that would be due at drop-off, no one actually could tell me what I owed. The salesperson had claimed I needed to have a cashiers check or CASH(wtf) at drop off or else they would not deliver. When they finally did deliver our stuff 10 business days later than the promised 30 business day a few of our boxes were missing (never to be seen again) and they also wouldnâ t accept the cashiers check, we ended up paying through zelle. Again on delivery it was contractors who had rented a truck. All of our boxes were heavily damaged, it was clear they had been moved on and off of several different trucks often aggressively. Customer service was terrible. Half the time they wouldnâ t answer the phone. The other half it was usually a new person who knew nothing about my delivery, would always say â I need to reach out to dispatchâ or â we donâ t have that informationâ always referring to what seemed like another company they were working with but never admitted it. Always the blame somewhere else. Be sure to read the fine print, the delivery window is 30 BUSINESS days and it will almost certainly take longer, we really only started hearing positive updates about our stuff once we started threatening a Better Business Bureau review. In the end it took ~39 Business days or 7-8 weeks. Of note, all our paperwork actually had the â Denver Moving Companyâ logo on it which seems to be a subsidiary of Texas Top Movers but no one would explain it to me. I wonder if they use this to shield themselves from bad reviews and BBB ratings as they say "that wasn't us" but then use the TTM name to get business. Yes, their quote will probably be one of the cheapest ones you hear but save yourself the headache and pay up for a more reputable company.

In short, these movers are honest, professional, and reliable. They help you and gave you the best service in the town. I never thought I will be this impressed with these movers. The crew who visited me on the day of move helped me with everything during the move. I recommend the movers to all. They are great.

They were dishonest during the entire process. Everyone blamed someone else. No one took accountability. I will not recommend it.

The staff was extremely professional. They make sure they support you with all your shift after you have booked them. They allow you not only to uninstall your things and stuff but also ensure the floor doesn't damage any furniture.

They arrived 5.5 hours late to load (driver didnt show up and they had to find someone else), and they had only 3 people; the 3 worked hard and professionally until nearly midnight to finish. Then they called and told us it would be at least 2 weeks before we could get our things; we objected, then they phoned and said they would arrive on Saturday (the house hadnt yet been closed), but we quickly obtained permission to go on and move in. We had numerous broken items, mostly in one crushed box; one missing tool worth more than $1,000; and they only sent two people to unload--too few in my opinion. Some furniture will have to be refinished because it rubbed in places; two wicker dressers were especially damaged in this way. The drivers who unloaded started work at 6 a.m. that day, got lost here, and didnt finish unloading until 9 p.m. They screwed the dining room table back together incorrectly so it would close all the way or open, but my husband fixed that. Among broken items was a majolica plate worth $200 and an ivory carving worth $2,000 (we glued that back together, but the damage is done). Only one item they packed was broken (a glass tabletop, which I am awaiting a replacement cost); I feel the boxes they didnt pack they didnt take care in handling. I relied on your recommendation and reviews but am sorry I did. For $9,600 I expected better service.

They moved my 1 bedroom apartment for a storage unit to my new place in less than 4 hours, including travel time! The moving team even helped set up some of my larger furniture that I couldn't do myself. I recommend them to anyone who's ready to move. KEEP UP THE GOOD WORK GUYS!

They scheduled a time with us to come to our place, do a walk-through and e-mailed us the estimate. They arrived on time and worked very fast and carefully. Moving went well; everything was in one piece. Highly recommended! The actual cost turned out to be half of the estimate.

Really great experience with this company! They arrived right on time and took great care with our furniture. They carried that level of professionalism through the whole job, and were finished much sooner than I figured. You can't go wrong with this moving company and these two fantastic guys.

They helped with packing, were super patient, and remained cheerful throughout a very long day. I would absolutely recommend using these guys for your move. I've had negative experiences with moves in the past, but this one was a breeze.

They were top-notch and provided us with efficient and professional service throughout our move. They were very clear about prices and services they provide. I felt like none of my time was wasted. Nothing was damaged. Excellent service! Highly recommend them to everyone I know!