Unique Services

Extremely unprofessional, very discourteous, took inappropriate pictures in my home, they refused to do any type of work!

Great service, and good value for the dollar.

You are stupid.

This has been a very difficult experience. We had an air conditioner installed and our electric bill went up to 785.00. We had just bought the house and thought there may have been issues with the meter. We called FPL to come out but due to the hurricane it took FPL over a month to come out to the house. When they came to the house they stated that whoever installed the air conditioner had the heating coil and the air conditioner both running at the same time. We called Unique Air to come out and fix their mistake and after fixing the air conditioner the electric bill went down to 211.00. My issue now is that for the past month I have been trying to talk to Unique about a refund for all the money paid for the electric bill. Every time I call I am told the same thing, they will get back to me. On one call I told the woman in the customer service department that I was very frustrated and she stated she would walk over to the finance department and keep my chart open on her desk and call me right back. I never received a call. Yesterday when I called I was told I would hear back from them this morning. Again, I did not hear back from them. Today when I called they said they would get back to me, I told them I was going to write a review on HomeAdvisor, they asked me if I would please hold. When the woman came back on the line she stated she would get back to me. I am not actually sure what to do with this at this point, but I know I would not recommend this company to anyone.

Great overall! Very professional.

Great service

Horrible customer service. The techs are great, the management s****. We are now stuck with a 20k system that continually breaks down and unique, NEVER has the parts to repair.

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Replaced my central air

We decided to purchase a new unit ahead of summertime-even though our current unit was working fine, it was just inefficient.Marco Desousa sold us a Daikin unit.We were advised they were the only company that could offer this product &its 12 year warranty. We were further advised that with over 300 feet on the ground & locations throughout the state of Florida, there would be plenty of people and parts to get us up and running if & when were ever down.This is NOT AT ALL the case.On the day of install, the 2 technicians arrived without all of the necessary parts & supplies to complete the install.As a temporary fix, they reused the old breaker from the air handler that had been removed. They scheduled the completion of the work to be done the FOLLOWING Friday.By Wednesday morning, our unit was not working.A tech came out & found that the (old)breaker that was used was completely melted a& he replaced the breaker with the part that SHOULD'VE been installed on Day 1.I'm concerned these people almost burned down my house because of this.The tech had indicated on this trip that once he replaced the breaker, the unit would not restart.He went outside , did some troubleshooting & got the unit back up & running. On Friday, the original techs came to finish the other work they failed to complete on Day 1. When they tried to turn on the unit after running the flex, it would not turn back on.The tech advised us the problem stemmed from the Motor BOARD & that he is inexperienced in repairing electrical work so another tech-THAT HAS THE PART-was on his way.The 2nd tech arrived after 9pm with a Motor BLOWER.The tech arrived asking us what the scope of work was & when we advised him what the previous tech told us, he said that he couldn't help us with that because he was told it was an issue with the BLOWER not the BOARD. I called the office that night to express my dismay with this entire experience & seek assurity that they had the BOARD we were advised was needed & that they would get us up & running that night-this unit was only a week old at this time & this was our 2nd day with an inoperable unit.Melody would not provide me with a Manager's name or allow me to speak with a Manger due to "company policy." The tech did not have the BOARD and told us at 10pm that he did not have the right BLOWER.We told him to get us up and running.He first told us he could do a bypass to get us through the weekend until the right part was received.When we agreed to that, he advised us that he had the blower we needed at his home in Naples & if we let him go that evening, he would be back Saturday morning with the part we needed.We did not trust that so had him do the Bypass option. When he completed this option, there was a burning smell I inquired about. He "did not smell it" and left our premises.The Bypass option failed the next day & when the same tech arrived to identify the problem, he advised us that if it was the BLOWER that there was nothing he could do for us....b