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Learn about our screening process92% Recommended
21 Years In Business
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- Verified Licenses
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Service Details
Areas of Expertise
- Sceen Install and Repair
- Pool Encloser Screen Install and Repair
- Tapcons and Screw Upgrades
- Gutters
- Fascia and Soffit
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Reviews
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Showing 1-10 of 138 results
4.5
Kirk L.
Odessa, FL
1/1/2024
C
5.0
Fred C.
Clearwater, FL
5/11/2022
Great job
5.0
Scott S.
Odessa, FL
1/18/2022
Very courteous from office personnel to installers. Quality work at a reasonable price.
5.0
Jerry F.
Land O Lakes, FL
12/31/2021
Very reliable, hard, working, honest.What more could a person want?
5.0
Joe P.
Palm Harbor, FL
12/16/2020
The work was excellent he even did extra Work i Am very Happy With Service
5.0
Melissa W.
Tampa, FL
10/9/2020
Prompt and friendly. Did a great job!
5.0
Chris C.
Tampa, FL
8/5/2020
good quality. a little pricey for repair but great price on quote for complete re-screen.
4.5
George B.
Tampa, FL
7/23/2020
Two other screen Co's could not handle the job. Realiable sis an outstanding job & I would highly recommend Derrick for any screening job.
0.50
Mary L.
Tampa, FL
6/19/2020
Company installed new screen on lanai. Workers did not come until late in PM. Day Ugh this the next day, we saw, an area not tucked n screen overlapping and 4 screws missing. They sent someone out to fix. After they left we see that the same area that had too much screen now had an open gap. They said someone would be out that day. Service person called us personally after 7pm n said he would come next morning. Well, we were awakened at 6:10 am, dark n pouring rain. The man was on the ladder repairing our hole. He came n went so quickly. Yes, the hole was gone, but we then find a roof support beam not flush with main rail that they newly installed. Woman at customer service was irate that I called again. She said based on the photo I sent to her, the project was structurally secure. (Office workers opinion by looking at photo taken by a phone) Instead of sending a repair person, she sent our salesman. He came in with rage in his eyes n voice. He informed me that they already have been out twice. He shared that since I paid by credit card, he should have charged my 3% more and he lost money. He said his company did not want to work for us. He never even looked at area, said it was structurally secure n left. When I called back office, the office manager said Tom the head was out of town at a convention and I would need to wait . I asked if she would send me an email saying that I contacted them timely n ITom would get back to me. She refused. I wrote last week ask g if Tom could please contact me. Still no response.
Response from Company:
We provided an estimate for her neighbor on 4/1/20 for work on an existing lanai. Mary also requested an estimate. Both customers signed work orders while our estimator was there. Payment options were provided. Both Mary & the neighbor paid upfront by card as the job would be done on 4/6. An aggressive call from Mary on 4/2 regarding her card being charged in full; If we didn't credit her card back immediately Mary indicated both customers would cancel. Jeff noted they both knew he was charging the full price, but to satisfy Mary, we credited both of their cards 50%. Mary stated that 3 roof panels would be provided free. The work order clearly states that she signed for 3 roof panels for $165 & crossed off bc she did not want to pay to add'l money. Mary continued to give ultimatums: indicating both jobs would be canceled if she did not get the free panels. We spoke w/the neighbor who didn't care, she just wanted her job completed. 4/6 our installer called Mary to let her know that he was doing the neighbors installation & would be at her house once finished. We rec'd another aggressive phone call from Mary stating the installer was to be at her house in the morning & had not shown up. Our office reached out to the installer to find out he was at the neighbor's finishing up. Mary stated that him being at the neighbor's 1st was completely unacceptable; we were supposed to be doing their job simultaneously. As only 1 crew was doing both jobs it was not possible to be in 2 places at once. She asked if we didn't finish her job would we be coming back on Tues and told yes. At the same time she advised we could not work past 5 bc she was leaving & she didn't trust anyone to be there during her absence. They would have to finish on Tue. Then she stated she would cancel if they could not be finished on Monday. She was advised if she canceled the job, her deposit was forfeited. Mary hung up on me. Her neighbor tried to reason with her, then Mary called the office yelling that she never said she wanted to cancel her job. Her job was completed. On 4/8 our office rec?d an email from Mary stating they were extremely happy w/the job. There was a concern about the old chair rail, stating there were 4 screw holes & asked if we could please put screws in them. On 4/9 another email was sent stating when we come out to also wipe down the alum. of all fingerprints. We went out & completed the request. We rec?d another email on 4/20, with another issue that was addressed. On 5/17, we rec?d another email with a photo indicating the roof bracket was not secure. The picture shows the 2x2 & the clip secure to the structure. We returned their call on Thurs, 5/21, and left a VM. Mary called very upset that we hadn't reached out to her. We advised there was a vm regarding their concern; and not a warranty issue, the 2x2 was secure & no reason for us to return. An email received shortly after that call stated they disagreed & wanted a review. Jeff went out on Fri, 5/22 & confirmed w/Mary the 2x2 & clip was secure & not a warranty issue. However, Mary became quite upset. She was shown everything was completed but she would not listen. Mary then calls the office saying Jeff was discussing the payment & that we no longer wanted to do business w/them, etc... None of which was said; the inv. was paid in full and the job completed. Mary wanted the owner to come out,however, he had already spoken to Jeff regarding the situation & agreed this was not a warranty issue. The lanai is secure & in code compliance.
4.5
Kyle G.
Lutz, FL
6/14/2020
Quality work.
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