RS Andrews of Tidewater

There is established process from evaluating the unit condition to purchasing a new unit. They have multiple professionals for each step to help us out to make a reasonable decision for our situation. Overall the product and service were a bit pricey, but the whole process was smooth and timely without much headache. During the AC unit installation, the technicians faced some challenge and had to work for three days instead of one day as planned. They came for work for three days over weekend and cleaned up after they finished work. I highly recommend this company.

Very informative and professional

Great technician!!

Turned out to be a broken switch. He fixed it no problem.

excellent, timely spring heat pump tune up. mr. chapman went over and above, from explaining the work he was doing to cleaning up trash left in the attic when the heat pump was installed. employees like mr. chapman are "worth their weight in gold". rs andrews and especially mr. chapman has made me a customer for life.

My technician was Bruce Hartwick, he was very knowledgeable , and explained in detail everything I didn't understand in detail, and I appreciate is professionalism and his tenacity, and zeal for his craft and his representation for his job !!!!!!!

They informed us a new employee ran over our new AC with a forklift by mistake so gave us a different one but they have been out five times because of their techs wiring stuff wrong and we have only had it for 7 months.

Always tell you when and who is coming to work on your house. Very customer focused.

RS Andrew's has really gone out of the way to help us with our heat, even all through the holiday. Their service technician, Hope, has even called us back to check on us numerous times. This is one of the best companies I've ever worked with. This will be my heat and air conditioning company from now on.

Great customer service representatives, very detailed and the follow through during and prior to servicing was extremely important to me.