Patio Enclosures - Oklahoma City

My Installer had a few issues, some was hardware. I have two doors that close together and one handles is about 4inches higher. The installer put in our dog door prior to the foam wall install, once installed and adjusted the dog door is no longer lever or square. They did not show up on day 1 as they broke down. I have a covered patio and we were just adding walls, it took saturday and sunday until the sun was down. Seemed like a long process for a few doors and windows. The windows were covered in dust and hand prints all over, they did not clean them before they left. There was small metal fragments were all over the ground inside and out (dangerous for a diabetic).

We signed the contract to purchase with sales person Matthew Perkins on 7/14/2021, and to this day, there has been no starting of the project except to measure the area for a concrete pour on the existing surface, which was included in the project contract and financing has been approved and started to pay for the project. However, an initial draw of $3600.00 has been charged to the credit card by Patio Enclosures, and we do not have a date set yet for the concrete pour. When I call the local office number given to talk to Ashley, an assistant in the office at 405-839-7267, as instructed by the field supervisor, Shane at 405-512-2000, Ashley is very rude and is not honest and helpful. I have not tried to call Shane; however, I am going to try to contact Aundrea Nava from the Great Plains Office in Addison TX 75001. She has sent me an email introducing herself as my main point of contact for my sun room project. Her phone number. I just spoke with her. She is very kind and helpful, as well as professional, and she is contacting Ashley to try to determine what the problem is. I regret that I cannot give them a higher better score. We will have to wait and see.

When I hired them in August I was guaranteed the sunroom would be in by Thanksgiving. The week before Thanksgiving I contacted them again and again with no one answering my request for a date that they could start so I canceled the contract and it took them almost 2 months for them to send me my deposit.

Good with customer service for all I had contact with

Our Technician Victor E., was very quick, efficient, courteous and did a clean job. I would recommend Stanek.

Victor, a Stanek Service Technician installed a new kitchen window for me. He was congenial, very efficient and his work was excellent. I am very pleased with the service received.

Did a great job, would recommend to a friend.

They are pros that make sure the job done right

Bernard & Gary were wonderful. The glass in my double hung window (kitchen) was replaced and the vinyl was re-coiled. All in just a half an hour! Last year we had a new patio door installed. Just love it! The quality of their products are top-notch.

Hello Angie. I feel personally compelled to send this quick note to you. Our experience with "the crew", Gary, Bernard and Victor, this morning was outstanding. They are truly professional and by all means pleasant, accommodating, and thorough. Please know these are great individuals to work with. I know their work has not been completed but as mentioned I had a need to take a moment out of my afternoon to also include you Angie, and to say thank you for your efforts in helping us, and thank you to the fine work all three of the guys accomplished for us this morning. Best regards. Phil