Foundation Recovery Systems

Randy Smith with Foundation Recovery Systems in the St. Louis area provided fantastic customer service! Knowledgeable about the products, thorough with explanations/inspections/processes, easy to talk with and ask questions.

They came out for maintenance showed things I wasn't happy with no response basement started leaking after two years called and made an appointment that day came and had to call them to see what's going on. They showed up late and busted up the drain and said they would have to come back. Made appointment. Never showed up. I had to take off work . Called made another appointment Never showed up took of work for that the put spray foam around some of the work they done I had to buy a cover to make it look better. This has been going on for a month at my wits end. Very disappointed. Don't recommend.

Team did a great job - and set my expectations up front. Told me concrete may move a bit away from foundation as it raised, but would fill gap. Very satisfied with the results!

As far as we can tell, the work was effective at stabilizing our foundation, and the on-site crew led by Luke was great, informing us of their progress along the way. However, we expressed in advance our concern about protecting some of our landscaping. We were assured the crew would have boards to cover landscaping on which removed dirt would be piled. This turned out not to be the case. I’ve had quite a bit of expense and labor to restore landscaping that was damaged during the work. This damage could have been avoided. Foundation Recovery sends out $500 coupons to advertise for their work. My attempts to contact Joe and FRS to honor even a part of the $500 coupon to help defray my landscaping costs have gone unanswered. Our salesperson, Joe, was not present during the work and has not been responsive to our followup inquiries. We are very disappointed in the poor customer service from Foundation and its representatives. I cannot recommend this company based on their failure to address our up-front concerns, lack of response to our followup requests, and the false advertising that is associated with the coupons.

will review after work is complete

We started our journey with FRS a year ago in anticipating closing on our new home. Joe Bevins came out and gave us a quote at that time on what was needing to be done. Long story short, took a year to straighten out some seller titling issues and close on the house. Joe checked in through the process and when we could move forward, FRS honored the original quote from a year ago. Greg Harvie and his team were professional, quick, and communicative with us throughout the process. Joe has followed up after to ensure all is well and we are dry and snug. They've made our renovation process much easier overall. I highly recommend both this inspector and foundation team - they've offered ethical and excellent service above and beyond the call of duty. Thanks guys!

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Great job from sales to folks doing the work.

Ryan Stone( foreman),Andrew Brakefield and Brady Stevenson were great. Explained all our questions. Gave good advice. Didn't try to over sell us. All three had great personalities. Called ahead of time and always prompt. And kept the working area clean. Answered all our questions. Very professional.

The crew of Ryan, Brady and Andrew did a great job; all very friendly and personable. The project turned out to be more than anticipated and they stepped up to make sure the work completed to my satisfaction. Also did a great job of cleaning up the work site before leaving. Highly recommend this crew for their outstanding attitude and work ethic.