Action Appliance, Inc.

TJ was an excellent tech. One of the best I ve had!

Save your money. This company charges $95 just to come out and see what the issue is. They say that that will apply towards your bill if you go with them, what they do not say is that they overcharge astronomically. I knew the issue and the cost of the part needed. What they charged for under one hour of the 1st visit (diagnosis) and the 2nd visit (labor) was 5x more and actually half the cost of replacing the unit itself. I asked to talk to a manager and she had no empathy. She told me that their quote for labor and prices was fair. I asked to see an itemized list showing what she charged and she said they do not have to share it. Every response was that I chose to continue with the service and did not have to. Clearly they want that profit more than customers that continue to call them. Save your money.

Make sure you watch the technicians while they work- made a mess, and ate my tenant's food. Spoke to the manager, all was denied. Said my tenants should have said something before they left. Manger chose to speak over me and not listen. disappointing have been using them for years. Very unprofessional. 2/7 a week later, the dryer is not working, NOW it needs an additional $600 parts. after spending $500+ on a cleaning of lint I have taken apart the dryer, and the electrical area clearly was not cleaned and it is fused with lint.

Where do I start? This is place is an absolute disaster. Charged me for dryer parts that did not fix the dryer. No shows. Caused more damage to my dryer supposedly necessitating addition parts needed. Many pleas via phone for assistance. Jackson condescendingly lectured me on high school science with regard to how pulleys and belts work (mind you, I have masters degree in engineering). Judy threatened to see me in court. Supposed main guy, John, refused to respond to emails. Now more than 3 weeks with inoperable dryer. DO NOT GET INVOLVED WITH THIS PLACE AT ALL!!

Great service. Quickly came in and out and helped us out, even helped us out with replacing other appliances that we didn’t initially ask for.

RUN!!!!!! Do not use this company. What a total rip-off! I thought since they answered the phone they would get things done. They provided a window between 11-3 to arrive. At 330 still, no call no show. I called to find out what was happening and they said the technician was running behind. It would have been nice if they would have called to communicate that. By 5 pm we just rescheduled for the next day. An entire day was wasted waiting for someone to show up. The next day after they looked at the dishwasher he stated that there was an issue with the entire motherboard and front control panel. The total cost was going to be close to $600 for parts and installation and it would take 5-10 business days before parts would arrive. Mind you the service fee is $154.00, but it would go towards the fix. Well, the entire dishwasher is brand new is less than the parts and labor. I asked if they can just do an installation. He said sure it would cost $286 to install but the service fee would not go towards the installation since it is a new dishwasher. What? How does that make any sense? If I am paying you for a service, what difference does it make if you order parts or order a new washer? Total scam and rip-off! They do not honor what they say with regard to applying the service fee towards fixing the problem. The fix is to just order a new washer. To top it all off, I asked if their company offers a military discount before I scheduled a technician. Judy, the receptionist stated that they can offer me a 5% discount. After the diagnosis, low and behold they can not apply that towards the service call fee. They made no mention of this nor distinguished that it would only apply towards the repair. Only after I called and stated that the fee was incorrect did they make that contingency. I then spoke to John, the manager. WOW! What an arrogant, rude, individual. John stated he reserves the right to revoke any discount at any time. He stated that he offers it to military and senior citizens as a courtesy and to show appreciation. Not much appreciation was felt. Feels more like a bait and switch. His last words were, if you do not like it, take me to court. What a total SCAM!

They did not follow through with giving me my refund. It has been over 3 months.

This company seems to want to push me towards writing them a 1 star review. Here is my experience. 1. My oven started throwing an error code several months ago, and AA came out promptly. 2. They determined a new circuit board was required, $700 3. A week after the board was installed, the original error returned 4. AA no-showed for 4 consecutive appointments 5. When their senior technician finally showed up, he didn't know what to do, and so he ordered another board as a last attempt 6. AA once more no-showed this week for a previously scheduled appointment. We called to confirm, and they noted we had an appointment today (Thursday). 7. I just got off the phone with AA, and they had no record of an appointment. They pushed me back to next Monday I have no trust in this company's ability to fix my situation. In hindsight, I would have been better off by purchasing a new oven, but that ship has sailed. If AA refunded me for the part that did not work, I would also find that acceptable

Quick response. Replaced failed furnace quickly.

This company is not to be trusted. They lied, they did not completed, and the refuse to refund the money. We ended having to buy a new refrigerator and our seeking legal action.