Action Appliance, Inc.

? Beware: Total Rip-Off and Incompetent Service ? I would give zero stars if I could. Do NOT use Action Appliance. They are unprofessional, dishonest, and completely incompetent. I called them to fix my refrigerator, which should have been a straightforward repair. They quoted me $3,000 "by job" ? their words ? to fix everything wrong with it. I figured, for that much money, it should be running like brand new. Fast forward: they?ve been to my house THREE times, and guess what? The refrigerator still doesn?t work. Now they have the audacity to tell me there are ?additional issues? and want to charge me another 500 to "fix it correctly." Let me be clear: $3,000 should have covered everything. That was the whole point of the "by job" quote. Finding more problems after the fact and demanding more money is nothing short of highway robbery. Either they don't know what they're doing, or they're stringing customers along to bleed them dry. Probably both. Stay far away from Action Appliance

Reviews Action Appliance, Inc. Google review summary 5 4 3 2 1 4.4 (4,312) Reviews All dryer403 tech163 fee74 ice maker64 +6 Sort by Most relevant Newest Highest Lowest Justin Sheets Local Guide·15 reviews·11 photos Absolutely horrible! Tech was late with no call in first appointment, then lied to me about a repair it needed and said he guarantees this will fix it. We paid over $500 for a part and repair it never needed. ? More Tim Maestas 1 review·1 photo a month ago Not good I had action appliance fix a compressor on my kenmore refrigerator had to come back to my property repeatedly because it wasn?t working right the compressor started making a bunch of noise I called Action Appliance my warranty was ? More Photo 1 in review by Tim Maestas ??2 Emmy Hise 5 reviews 2 weeks ago New Our dryer wasn't working properly and we got an appointment right away. Derek was awesome. He was kind, explained what occurred and options. He also gave recommendations to keep the dryer working prop

I called Action Appliance on the recommendation of a friend. The oven in my 60 year old Kenmore range was not getting gas. I had been told by another company that the range could not be repaired but was reluctant to part with my old stove. The repairman (sorry, can't remember his name) came out the same day and got my pilot light lit again so I could use the oven. He is currently looking for parts to fix it on a more permanent basis. I would definitely recommend this company

HORRIBLE customer service. HORRIBLE pricing. Overall HORRIBLE. I have a long story but dont' have enough room to write it out. This company price gauges like no other. Very unprofessional all the way around - especially the ladies in the office who answer the phones, as well as, Kimball the owner who doesn't return phone calls at all.

They were completely incompetent. It has been over 3 weeks and our ovens still are not fixed. They do not show up within service windows. They do not have skills in the appliance brands that they claim to. We have spent $900 and our ovens are more broken now that they were when we originally called them. Check out Yelp, Better Business Bureau and google reviews before engaging with this company. Do not recommend. Steer clear.

i had a great experience with alan . he was on time and fast and friendly. i will use this company again !!

Our Bosch oven would not bake. We called Action and they sent a service tech the same day. The tech, Kevin, was great! Polite, knowledgeable and efficient! They couldn't get the replacement part right away, but whatever. We would definitely use Action again!

Very quick to respond and fixed our stove the next day after tearing it apart and finding the problem.

They claim to be same-day service. Itâ s been two weeks, and my fridge is still broken. Theyve missed multiple appointments where theyve given me 4+ hour window of time. False advertising.

Description of complaint: Action Appliance Charged a non refundable $129.00 to diagnose our appliance (LG fridge) problem which was explained clear and acceptable. Once if/we agree to the problem being fixed the $129.00 would be applied to the total cost. Friday Evening Technician 16 arrived as planned and took 5 minutes to understand that the compressor failed. He was clear on total price, and said that he could come out Monday morning to fix everything (as the compressor was in stalk) as they do not work on the weekends. Total to be charged was verbally stated $1450.00. He instructed my wife that we could pay half now or all later. My wife paid in full. She then was provide no opportunity to review any documents, signed blindly out of trust in a mobile device. Not documentation was sent to use until Monday after requesting it several times. Saturday morning we decided to purchase a new fridge and cancel the appliance service (less than 12 hours later) only to find out there is a 25% cancelation fee of the total cost. Which was never explained, not parts had to be ordered. No business was ever lost. The representative I spoke to on Saturday said the manager would call me to discuss this poor business proactive. two day later Monday evening at 9PM a "manager" at action Appliance called and told me they would not have the 25% cancelation as it was my wife's responsibility to read the contract that she signed. We never received a contract, never received an emailed receipt, never was provided an opportunity to read anything on the provided tablet. Just so everyone is clear, the "Manager" at Action Appliance doesn't provide similar training and word tracks to her "employees" she cannot control what they say or don't say. technical was clear about every part of the process including what we are the be charged except the 25% cancelation? Also, lack of documentation (me having to ask for a contract several times only to received it 4 days later) Account/Order/Tracking number: 290687 Money paid to business: 1450.00 Desired settlement: Refund