Benjamin Franklin Plumbing of Kansas City

They were fantastic. I absolutely would call again. He was fast accurate and knew what he was doing.

The straight forward truth is they showed up to clean my drain, not to give us a sell job about digging up the yard or replacing the water heater. We had some tree roots that needed removed, not an impacted pipe. I understand digging is the only correction when large roots fill the line or for broken sections. A "Big Name" company was here prior and the serviceman did his best to try to scare my wife into replacing the main line. The Tech used a small router and somewhat cleared a blockage (TP caught in tree roots). That company was supposed to camera our line, but that was a second crew who kept delaying the schedule past the next day. I think they figured out that we were not going to bite on their big ticket sell job. They did refund our money. The line stopped up again in about three weeks, the second "Big Name" company did camera the roots in the line and told me the drain was cracked. They routed the line, did not remove any roots, and charged me. They were nice enough to leave an estimate for $4,500.00 to dig up and spot repair the section. It was easy for me to see the roots as cleanable. I put ROOT X in the line to kill the roots and buy some time. I had seen the Benjamin Franklin name with good reviews on-line and decided to contact them. The dispatch lady, Tory was helpful, but I wanted to speak with a management person because I did not want a sales pitch. The manager, Madonna, completely understood my plight, she had heard my story many times before. Nick and apprentice Joseph showed up the next morning, on time with an "on the way call". Nick is an absolute pro with a friendly personality and a sincere attitude. In the movie "City Slickers", Jack Palance played Curly, remember "one thing"? The Benjamin Franklin Team hit my door with one thing, clean the drain! Do the job that our customer needs and take it from there. Nick changed cleaning heads two or three times to knock out the roots and showed his skill by the way he worked the machine. Joseph studied all of Nick's actions. Nick's camera told the truth, roots gone and no line damage. The darn little root snuck in a joint and grew inside the line to a blob! I was lucky and Nick was straight up front that a cleaning might be enough, but if it was a dig job he would ensure it would be done right. I guess like Benjamin Franklin, I just want a fair price for good work. I will be sharing my story with my neighbors.

My main drain was clogged and they responded promptly and resolved the problem. The team was very professional and worked quickly.

Prompt and courteous

.

n/a

repair shower faucets

task was done on time and quick, they are a bit expensive though. life lesson, when you call for a service, write down the name of the person you talk to, the name of the business and the time in which they will come your way, otherwise you will have many people knocking on your door offering the same service without knowing who you contacted and confirmed!!!

The service guy was nice, informative and timely.

they very timely same day.