WireOne

The Wire One Representative did nice work here, knew how to fix what I needed to be fixed, was personable and professional. The only slight ding I gave, and that wasn t much of a ding, was the cost. But, I m grateful some long time projects were/will be repaired.

Brian was great.

Honest, friendly, and quality work

Provide excellent service but costly.

I was connected with WireOne through Home Advisor. Now, as I write this, I would have rather been connected to a virus on my computer. I have had many projects done throughout the years by using home advisor or the Home Depot connection portal. I have never once experienced what I experienced with WireOne. I scheduled an appointment for a bathroom fan repair. During that phone call I made it extremely clear the fan was a part of a solar tube. At this time, I agreed to the trip charge of $69. When the technician arrived I showed him the fan that was not working, the electrical panel, and the attic/crawl space entrance. After standing around for a few minutes the technician told me that his FIRST quote would be $430 including the $69 trip charge. This $430 is ONLY for a diagnostic test. This is not for any sort of repair or fix. He stated that the fix would either be a level 1 or level 2 repair. I asked for prices of both levels to see if I wanted to continue. Supposedly, WireOne does not give full quotes for actual repair. The prices come once the diagnosis is complete. This is absolutely insane for the customer. Why would someone pay all $430 to know what the problem is then get a unknown repair charge after. I scheduled the appointment for a full quote. What I got was an incomplete quote and phone call from the office asking about my experience. I told the office that the quote was incomplete and the sales rep on the first phone call failed to mention that there are two quotes for such repair. The office reached out and so did Corporate. Basically, a ?Corporate service manager? stated that the Madison office was in the wrong regarding the quote. However, in the end nothing was resolved and no refund was given. I would never recommend this company in 100 years. I found another company to do the repair and the entire process cost me half of what WireOne quoted me just for the diagnosis. Go local, and completely skip this company. They will waste your valuable time and your hard earned money.

very skilled at finding and explaining the different options available to resolve remodeling issues - so smart at efficient problem solving - nothing phases them - very positive attitude - old houses can throw surprising snags into the plan - they overcame them with expertise

The job was fantastic and the guys explained everything and were very professional ð

The guy explained how WireOne is trying to expand. He seemed to be knowledgeable and he explained things to me and helped me understand what was going on.