Victors Home Solutions - Cincinnati

I highly recommend them. Working with Victor's was a smooth process. Josh and Teddy explained everything during the inspection and answered all the follow up questions and requests. They scheduled my job within days after my HOA approved the color change. Matt and Andrew also worked well as a team on the installation day. They finished the job by 4pm the same day despite raining off and on. The crew was constantly cleaning up after themselves throughout the day, including my gutters. And they gave me a 25 year warranty with a free yearly inspection, so I guess that means they also did a decent job quality wise. So no more shingle flapping and exposed nails.

I needed help with a hole in my garage roof. Not only was it not a hole, but the guy showed me photos of the actual spot. I didn't need to have repairs, and he didn't try to talk me into anything I didn't need.

fast and professional

We had our roof completed by Victors. the initial visit with them was good. They were polite initially. They didn't clean the yard from the debris until we called them out to clean the job. I will give them a pass on that as it was very snowy that day. They said we'd get regular updates with photos of the progress from a manager. She showed up in the beginning of the project and didn't show the remainder of the time. While they were installing the roof my husband noticed the nails in all the ceiling of my upper floor were popping out. We had drywall falling from those areas. He went out and found the only guy who spoke English and he said he thought the insulation company might be responsible. After multiple calls to get a hold of victors manager. He refused to pay for the damage to my ceilings. Refused to take responsibility. THATS NOT INTEGRETY! In what world does a hired company come and damage property and not take responsibility???? I work in manufacturing and things happen. I've never had a supplier who was responsible for damage caused not pay for it. I'm completely appalled at the rudeness from this manager and they are still insisting on not paying for the damage. They insist that they didn't cause it even though it wasn't there before they started and it was there after. Not to mention my husband seeing it happen during the process. But they didn't do it? Victors as you see in other reviews are more expensive and I was ok with that to not have to deal with the exact situation I'm going through now. I should have went with a cheaper company. After talking to a few they have all said this should not have happened and would have payed for the damage. I guess its time to call a lawyer!

With a 50 year warranty can't be beat

Short of a few nails and staples found on the ground by where the dumpster was, they did an amazing job. They were quick, very efficient, and accommodated our needs very well. I was impressed with their professionalism and transparency in explaining the entire process. From the gentleman who did the initial inspection, the concierge, to the crew that came out, they were all amazing! I would have no issues referring them to my friends and family.,

Very, very expensive. I should have pushed to get more quotes. After I got my job done I found out similar jobs were about $10,000 cheaper.

Workers who actually did the work did not speak English

They did a comprehensive inspection of the old roof externally and internally, pointing out all the problem areas, something the other contractors I tried did not do as thoroughly (attic is not completely open). The roof was completed in a day and no debris was left behind.

Good