Universal Builder Co.

The work was scheduled and completed within a few days. No problems with the new roof 2 years later. The only downside was that they left a sattelite dish hanging on the side of the house and didn't notify me of it.

They were very professional and did exactly what I wanted without any additional headaches or add ons.

If ANYONE is considering using this business for anything, do not just walk away -RUN! I was forced by this site to add a star rating. If it were up to me alone, they deserve a minus 5 star rating! At the very minimum they deal in deceitful business practices and at the worst their activities are criminal in intent. I, reluctantly, signed a roofing contract with them and gave them a down payment to secure their business. Then for the next 8 months I suffered through a series of bait and switch tactics as they changed quote after quote. When, finally they place a building permit on the side of my property and promised to start work the very next day, I received a call telling me they could not proceed without securing another $19,000. I blew up, cancelled the contract, and demanded a full refund. For the next 3 months Universal Builders ignored my demands, ignored my attorneys demands, and forced me into a small claims lawsuit. Once they were served with court appearance papers, they at finally decided it was prudent to pay what I was owed, rather than have any record of a court case they would have surely lost. The fact that I was pushed to this level just to recover the monies I was owed, should tell you everything you need to know about these disgusting people. D. Wxxx { https://yxxx to/Uxxxxxxxx

We found a leak in the ceiling of one of our rooms, traced to rain seeping from a small area in the roof section overhanging a small balcony. On October 6, 2023, we contracted Universal Builders in Glendale for repairs. Even though the leak affected a small area, the representative recommended repairing a 500 square foot section. The contract, valued at $10,750, required a $1,000 down payment and set a start date of October 12, with completion by November 12. This timeline was critical because of a planned party on November 4. Henry from Universal Builders assured us the work would be finished in a few days. However, the start date was pushed to October 28, ostensibly due to scheduling conflicts with the Pasadena City Building Inspector, with a promise to finish by November 2. Despite these assurances, the project remained incomplete on November 4, and a large ladder was still on-site during our party. On November 8, Henry claimed the project was completed and requested the final payment, which I withheld pending evidence of completion. Pictures provided by Henry showed only partial work, and the unpainted wood I pointed out to him required additional follow-up. On November 14, after painting the wood, Henry collected a $7,750 check, stating the final inspection by Pasadena City Inspector, for which I had paid, was scheduled for November 27. On November 29, he demanded the last $1,000 without proof of inspection. I requested to see the inspectorâ s report and after several communications, I received a form from Universal that showed a checked off mark (no inspectorâ s name or signature) and an unsigned 30 year warranty certificate (the warranty form was sent again with only a first name on the signature). The final check for $2,000 was mailed on December 14. On December 20, after moderate rain, the original leak reappeared. Henry requested photos and promised another inspection. He then called and said they put some tar on and it is fixed, though we did not see anyone coming by. Despite assurances that the issue was resolved with additional tar, the leak recurred with the next rainfall on December 30. The entire process, marked by delays, unmet promises, and recurring issues and shoddy work, highlighted the unprofessional handling of our roof repair project by Universal Builders. I finally had another roofing company come and inspect it (the photos show the shoddy job that was done) and redo the repair at an additional cost. I am pursuing this matter with California Contractor Licensing Board to recover the money from Universal.

This company was heaven sent they helped me put a roof over my familyâ s heads.

I would not recommend them to anyone. They are not professional and they took advantage of me because I am a single woman.

Nice to have a contractor get the job done on schedule. Imptessive!

Was very satisfied with the work brandon guided me with the whole process and always kept me informed with what was going on and constantly updated Leo was also a great help I Would highly recommend this company truly made me feel like I was in good hands and apart of the universal family

Service was quick. Always showed up when they said they would. Workers doing the job were friendly and good at explaining things. Brandon and Mike were great in coordinating the project and keeping us informed.

I would highly recommend this company to whomever wants to get there roof done.