Unique Home Solutions

Lifetime warranty ignored; unusable tub since 8/25, no response or fix. In 2012, we purchased a $20,000 walk?in tub from Unique Home Solutions for accessibility after my husband?s back injury; the Lifetime Warranty was a key factor. The tub was well maintained. In August 2025, the door handle seized, making it unusable. Despite biweekly follow?ups, no help came until Nov/Dec 2025, when Megan arranged a technician. The handle broke during repair, causing damage. A replacement (arrived Dec 2025/Jan 2026) was mismatched but accepted for use. Within weeks, it failed, causing a leak that flooded the bathroom. We reported this immediately. Since then, repeated calls and messages have gone unanswered despite claimed escalations, with over six weeks of no action. My disabled husband relies on this tub and has lacked access since August 2025. I request immediate repair honoring the Lifetime Warranty.

Unique Home Solutions installed a shower in 2023. The work was a disaster. The caulking looks a kindergarten class. The tile was broken by the installer and lied about the damage. He used a blob of silicone to cover it up. Water leaked under walls and shower pan. Black mold was growing under the shower pan. I replaced the shower with an other company. The original $15,000. Cost me $15,500 to replace. I contacted Unique Home Solutions on numerous occasions and them blew me off. I contacted BBB and them sided with them. If you know anyone affected by them contact me by [email protected]

Kenny Traut and his guys are fantastic to work with Kenny stayed in touch with us from the time the siding was ordered until it was cleaned up. Now onto gutters and windows. Can’t wait to work with Kenny on this job… and a few more we threw his way! Here is before, during and after! Fantastic Job! Give Kenny a call!

November -Project was scheduled for Monday through Wednesday. Not finished. Came back on Saturday. Plumbing leaked in basement. Plumber came and fixed leaking. Bathroom still not properly finished. Now it is January and second installer came. He ripped out everything first installer put in. Was supposed to be Thursday and Friday. Had to come back on Saturday. Sunday water pouring into basement again. Shower not useable. Came back on Tuesday to fix problems. Finally finished but not in a timely manner whatsoever. What was supposed to take three days actually took two months. So frustrating.

Great company, very convenient. Great product. Would highly recommend. Lots of gutter color choices with high quality covers.

I have done multiple projects with Unique Home Solutions but after this last one I will never again. They did not schedule an install until months later when I called to cancel and they never returned any calls. On the other hand, my experience with the installers has been top notch. They are professional and knowledgeable.

They did what they said and in a reasonable time and we love the gutters, nice upgrade.

I love the products and the installers are great!

Total professionals, absolute pricing & lifetime guarantee through the next owner of my home.

No communication.