Tru Appliance, LLC

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88% Recommended

6 Years In Business

Company Details

Contact

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6022 Dellwood Place
Bethesda, MD 20817

http://www.truappliance.com

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Hours

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Achievements

Service Details

Residential Work
Commercial Work

Areas of Expertise

Appliances (All Types) - Repair or Service
EPA/CFC certified
Specializing in sealed system repairs
High End Appliances (Sub-Zero, wolf, Viking, Thermador, Bosch, Miele...)

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Cost Information

Warranty Offered
Trip Charge May Apply
Credit Cards Accepted

Ratings

4.4

68 Verified Reviews

5

54
4

3
3

4
2

0
1

7

Reviews

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Showing 1-10 of 68 results

5.0 Jeffrey W. Silver Spring, MD

8/3/2023

Install or Repair a Fridge

The best repair service ever. My LG refrigerator went dead and I'm extremely thankful that repairmen Gregory and Brian was able to bring it back to great working form. They were both professional and knowledgeable about the issues. I would definitely recommend this company because of their expertise. Customer service representative Joanna was very helpful and understanding. She was equally professional . Fantastic team that gets the job done.

5.0 Phil R. Austin, TX

9/29/2022

Install or Repair a Washer

I think this is the best appliance repair company I've ever used. They answered the phone on the first call, scheduled a same day appliance repair and completed the repair with parts they anticipated they would need. Their pricing is upfront and very reasonable. They go above and beyond what I've ever experienced with other companies.

5.0 Katie K. Rockville, MD

3/10/2021

Install or Repair a Fridge

Joanne was very helpful and tech Gregory was very professional and we'll.organized and contact us early for time plan ahead. Explain about appliance well we can understand in detail. Best tech we ever met. Super job.

5.0 Randy A. Ocean View, DE

11/3/2020

Repair or Service an Appliance

This company does everything and anything. Customer service is excellent. Technicians are extremely knowledgable and professional. We have a refrigerator where the factory manual has errors. This company was able to make the correct diagnosis, obtain the correct part and share this information with the manufacturer. We are very grateful for this expertise. Refrigerators have become mini-computers and this team stays focused until the job is done. It is hard to go without a refrigerator, especially during this pandemic. Thank you Tru Appliance for helping us. Job well done.

5.0 Ype V. Rockville, MD

2/28/2020

Repair or Service an Appliance

Very prompt service and follow up and Greg was great !!

5.0 Florence N. Rockville, MD

1/15/2020

Repair or Service an Appliance

They do a thorough job and they are upfront with pricing. Great customer service also.

5.0 Celina R. Bethesda, MD

11/24/2019

Repair or Service an Appliance

Prompt response and they have helped us in the past. Very honest, knowledgeable and professional. Just called them on a Sunday before a holiday, and they called me right away.

5.0 Chengqing L. Gaithersburg, MD

10/31/2019

Repair or Service an Appliance

Slightly late for the first appointment, but excusable. Gary is very knowledgeable and is able to point out the problem right away. Ordered the parts and Fixed it on the 2nd trip. Highly recommend this service.

4.5 Leslye H. Silver Spring, MD

10/3/2019

Repair or Service an Appliance

Greg was very meticulous with his work and took his time to make sure that everything was working, done right, and to our satisfaction. Thank you.

5.0 Angie D. Bethesda, MD

9/6/2019

Repair or Service an Appliance

I highly recommend this company from my initial contact to the completion of my repair. At every step I was well informed as to the status of the repair and answered all my questions. I felt valued as a customer and would use them again without hesitation. The cost of the repair was detailed and well priced. Thank you

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Tru Appliance, LLC

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The owner or principal of each business in HomeAdvisor's network (with the exception of Corporate Accounts) must pass a background check. Unfortunately, we cannot perform a background check on every employee of a business—the background checks are performed only on the owner or principal. As always, we recommend that you conduct your own research on the businesses you hire, including making inquiries directly with the businesses regarding their employee background check policies.

What does the background check cover?

We use a third-party vendor to conduct a criminal records search in the state in which the business owner or principal works. Our third-party vendor uses a national criminal database ("NCD") to screen service professionals. Businesses will not be admitted to the network if their owners or principals have the following felonies in their available criminal records*:

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Child abuse

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Our background check does not exclude service professionals unless the crime at issue is a felony.

*The comprehensiveness of the NCD varies by state. Please be aware that the reporting in the NCD is particularly limited in the following states: AL, CO, DE, GA, ID, IL, KS, LA, ME, MA, MI, MS, MT, NE, NV, NH, NM, SD, UT, VA, VT, and WY. After initial admission to the HomeAdvisor network, businesses are re-screened biennially.

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Due to the coronavirus pandemic, several government agencies and courts across the country have temporarily closed their offices. While HomeAdvisor will continue its background check program to the extent possible, these closures could prevent some background checks from being performed. Please be advised that, during this period, if we could not perform a background check, HomeAdvisor will allow the business into the network and match the business to consumers. As affected government agencies and courts begin to re-open, we will resume our program in those jurisdictions. As always, we encourage consumers to perform their own research, to the extent possible, before hiring any business.

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We verify any applicable state-level licenses, and we require every business to attest that they carry the appropriate local licensing to practice their trade. Please note that HomeAdvisor does not confirm local licensing. Do your own research using online ratings, reviews and through phone interviews before hiring a company.

Corporate Accounts

Some businesses are employees, franchisees, dealers or independent contractors ("Corporate SP's") of larger national or "Corporate Accounts". When this is the case, we may match you with the Corporate Account or with one of their Corporate businesses. The above screening process does not apply to Corporate Accounts, as HomeAdvisor does not screen Corporate Accounts or Corporate businesses.

Verify Trade License HomeAdvisor checks to see if the business carries the appropriate state-level license. Verify Insurance As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services. Verification of State Business Filings For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located. Criminal Records Search HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business. Sex Offender Search We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located. Bankruptcy Search We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them. Legal Search for Civil Judgments We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them. Liens Search We use 3rd party data sources to check the principal/owner of the business for liens placed against them. Identity Verification (SSN) HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities. Identity Verification (Reverse Phone Lookup) We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.

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HomeAdvisor Screened & Approved

Achievements

Company Details

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Hours

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In Business Since 2017

Achievements

Service Details

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Appliances

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HomeAdvisor's Screening Process

Criminal Background Check

Who does HomeAdvisor background check?

What does the background check cover?

How is COVID-19 impacting the HomeAdvisor background check program?

Licensing

State Business Filings

Ratings

Corporate Accounts

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