Total Comfort Heating, Air Conditioning & Plumbing

Was great from beginning to end. Pleasant, knowledgeable, and explained the problem in terms we understood. Would use him for future service from this company.

This company uses a call center to schedule appointments that don't get filtered until the local office calls to get more detail. Customers may take time off only to get a call saying they don't do the type of work that was requested. In our case the system uses R-32. This was clearly stated in the request for service. Total Comfort apparently only services older technology. Most new ductless mini split systems have gone to the newer and more environmentally friendly R-32.

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Friendly and communicable service team. I would recommend them and use them again.

Did the twice a year service.

The technician was very polite. Excellent service.

Every step of the process was easy and they were very professional and courteous.

Heat Pump Maintenance, was a great experience. We've been customersxwith Total Control for 17yrs

They ran a "scare campaign" on us. We were told how dire it is to get the repairs done, especially before it goes out during the winter time. We were told that he convinced them to honor our ARS parts warranty. He was so friendly and personable. Unfortunately I think he was aware of the situation and just went along with them. The repairs, with supposedly free parts, cost us almost $2700 for a half hour job. We equated the cost of replacing a furnace motor with replacing a car motor. It was shameful how we were "tricked" into paying for a job that should not have cost more than $500 at the most. When I called about the short time it took for the job and free parts, we were told that we agreed to the price. I hate that I have to deal with Total Comfort for another 9 months due to a warranty contract we signed with them. I wouldn?t recommend them at all. ??

Great job, the only company I trusted for years-great job!