THE Water Heater Company

My interaction with The Water Heater Company was a refreshing experience of a well run company. From the initial contact to the final hand shake of the service technician, all were professional, pleasant, and customer centered. From the moment I set up the appointment to address my water heater dilemma, the company was always in contact with me via text and email. I received a reminder of the appointment, the time window to expect the technician, and even an update when circumstances delayed his arrival. When he was on his way, I received a text with his picture and expected arrival time. Regarding Marc W., the service technician. What a professional, polite, thorough, and efficient young man. After assessing my water heater problem, he showed me what had to be done, explained why it had to be done, and the cost to have it done. He often asked if I had any questions as he delineated the procedure, giving intelligent and experiential answers to my queries. I would do business with this company again. What a blessing to experience this level of care and professionalism.

The service was terrific. Mitchell came on Sunday to replace my water heater and then came back the next day, his day off, to install a new water treatment system. He did a great job and left everything clean and neat.

From the moment the phone was answered in the office to organizing an appointment time, it was flawless, timely with precision. Justin was an outstanding service repairman. He was the ultimate professional and had a refined demeanor and was extremely knowledgeable and skilled. An awesome and personable representation of your brand. Bravo Justin ! Give him a raise

MARK IS THE ONE TO ASK FOR.

The technicians were courteous, did job in efficient manner.

The Water Heater Company, â The Company With A Heartâ My 100 gallon hot water heater broke on Sunday evening. I immediately got on line and started looking. The first thing I saw was The Water Heater Company 24/7. I called and got a representative, after verbalizing the specifics of my issues, she promptly set up an appointment the next day from 3 to 4 on Monday. I was under the assumption that I needed a new unit and I needed it the next day. I only had Monday to rectify this issue. Tuesday morning an ill loved one was coming to be cared for all of November. The Representative stated that she would have her tech person contact me the next morning. I was worried. I had one day to acquire a 100 gallon Water Heater and have it installed, an unrealistic timeframe. While pondering my dilemma , I started thinking maybe a tankless water heater would work to replace the 100, gallon tank. I dialed the number back and got Anthony. He knew who I was and my issue and immediately gave me a very concise answer to why that wouldnâ t work. He then ask me a few questions regarding the problem. He stated that his company could probably repair the issue the next day. He had looked up the specs for my existing heater. The only issue was that the part for the repair was in another part of California. I relayed my timeframe regarding my Ill loved one. He stated that he would have the part couriered and they would be at my home at 1 the next day. They were prompt and efficient. I have never had a company take my issues into consideration and seamlessly rectify my issue with such compassion and professionalism.

First, the customer service agent who who took my call at 8:30 in the evening was very helpful and was able to get service call scheduled for the next day! Next, our technician Zak, was amazing! He was on time, very thorough, and was able to show us exactly what the problem was with our old unit while answering all of our questions. He found a replacement unit, had it delivered by an associate, and completed the installation all in about 6 hours. Again, this was on a Saturday so we truly appreciate that the problem was resolved and hot water restored to our home! Finally, they were able to offer a senior discount and an additional discount for paying by check or cash! I would definitely recommend their services for this type of repair anytime!!!

My current 10-year 7-month-old water heater from Bradford White developed some issues with the control panel. The cost of repairing the control panel versus a new water heater was a no-brainer. We opted for a new water heater and the service we received from Sam R, a technician for the Water Heater Company was outstanding. He is so meticulous in getting everything done correctly. He kept the work area clean and kept me well-informed on what needed to be done as he worked. I would highly recommend this company. I included the images of the old unit in the process of being removed and the finished project.

I called the Water Heater Company (who I have used in the past, and had a great experience) when I discovered my water heater was leaking. Of course, this happened on a Saturday night! I thought it was a long shot, but called them first thing Sunday morning. Lo and behold, someone answered! Anna was kind and patient and told me she could have a service technician out to the house the next morning. I was thrilled. The technician (Mitchell) texted me half an hour before his arrival, to let me know he was on his way. Mitchell performed a full inspection and explained what needed to be done. We replaced the water heater the same day. I was stunned at the level of service and how professional and efficient this company was. I will continue to use them and would definitely recommend them.

This company was very quick to respond and very thorough in doing the job.